Risk Operations Manager

As a Risk Operations Manager in our Berlin office, you will perform manual verification tasks during client onboarding, ensuring compliance with both internal standards and regulatory requirements. This means checking the documentation thoroughly, conducting detailed credit assessments, processing fund rebookings, and initiating refund transfers. Your role will also include collaborating with cross-functional teams to identify and rectify inefficiencies in our current operational processes, which is essential for fostering a culture of continuous improvement.

The Risk Operations Manager position requires proven experience in operations, accounting, or similar administrative roles within financial services. A strong attention to detail is imperative, along with experience in credit or risk assessment systems. Candidates should also possess excellent organizational skills, an analytical mindset, and the ability to manage multiple tasks efficiently. Proficiency in both German and English is essential, while knowledge of additional languages like Italian is a bonus.

In the role of Risk Operations Manager, you will contribute significantly to process optimization by developing and implementing improved workflows and checklists aimed at enhancing accuracy, speed, and reliability in manual operations. Your proactive approach to identifying inefficiencies and resolving operational discrepancies will not only streamline our processes but will also ensure that we meet our clients' needs effectively.

As a Risk Operations Manager, you will enjoy a range of benefits designed to enhance your work-life balance and job satisfaction. These include flexible working hours, the option for hybrid work arrangements, a cozy dog-friendly office, and the opportunity for 4 weeks of workation. Additionally, you will receive support for commuting with a BVG Ticket or Swapfiets subscription, and have access to a membership with Urban Sports.

A typical day for a Risk Operations Manager might involve reviewing client documentation and verifying information during onboarding, performing credit checks, and processing transactions. You’ll also collaborate with team members to address any operational discrepancies and provide training on updated processes. Throughout your day, expect to engage in meetings with cross-functional teams to discuss process improvements and maintain accurate records to support compliance efforts.

To effectively answer this question, share specific examples from your previous roles where you managed manual verification tasks. Highlight your attention to detail, the tools you used, and any challenges you overcame during the verification process. Emphasize how your experience ensures compliance and accuracy, which are critical for the Risk Operations Manager position.

When addressing this question, outline your strategy for task prioritization. You might mention your use of to-do lists or project management tools to keep track of priorities. Share an example where you managed conflicting deadlines successfully, illustrating your organizational skills and ability to maintain quality under pressure.

In your response, emphasize your familiarity with relevant regulations and compliance guidelines. Describe your systematic approach to ensuring compliance, like performing thorough checks, regular audits, and staying updated with regulatory changes. Provide an example that showcases your commitment to operational and financial integrity as a Risk Operations Manager.

To effectively respond to this question, outline a structured plan for addressing discrepancies. Discuss how you would identify the root cause, communicate with relevant parties, and implement corrective actions. Additionally, mention any past experiences where you successfully resolved an operational issue, showcasing your problem-solving skills.

Answer this question by detailing specific workflow improvements you've implemented in past positions. Describe the process you followed for identifying inefficiencies and the steps you took to optimize processes. Use metrics to illustrate the impact of your changes, demonstrating your ability to enhance operational efficiency.

In your answer, discuss techniques and tools you use for staying organized, such as digital project management applications, prioritizing your tasks, or setting reminders for critical deadlines. Share a past example that illustrates how your organizational skills have allowed you to thrive in a fast-paced setting.

Discuss your approach to ensuring clear and effective communication across teams. You can mention techniques such as regular check-ins, using collaborative software, and being proactive in providing updates. Highlight an experience where effective communication led to a successful collaboration and resolution of a complex issue.

When answering this question, refer to specific tools and software applications you've utilized for credit assessment, such as scoring systems or data analysis tools. Highlight your familiarity with the technology and how it supports decision-making in risk management, demonstrating your technical competence relevant to the role.

Highlight your experience in training and onboarding team members, focusing on how you provided guidance and support in adopting new processes. Discuss the methods you used, such as hands-on training, written documentation, or workshops, and any positive outcomes that resulted from those training sessions.

In answering this question, connect your career aspirations and values to the mission and culture of the company. Explain what excites you about the medical fintech industry and how your skills and experiences make you a perfect fit for the Risk Operations Manager position, emphasizing your commitment to making a meaningful impact.