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Hospice Community Liaison

Major Employer changes!

If your employment has been impacted by negative developments with your employer, please call immediately.  We have opportunities for all disciplines as well as Administrative and other Office Positions.

While we obviously have limited opportunities with leadership positions, we are looking for talent and will consider all who respond.  

New Age Hospice is in search for a Hospice Community Liaison in the McAllen, TX and surrounding areas.

Benefits

  • Major Medical, Dental, and Vision
  • Supplemental Insurance
  • IRA Plan
  • 401K
  • 6 Major Holidays Paid Off
  • Mileage Reimbursement
  • 24/7 Help from seasoned staff
  • Paid Training
  • Family-like atmosphere
  • Hiring Immediately

Job Summary


Facilitate the flow of communication between caregivers, patients, and doctors. Provide legendary customer service to ensure positive relationship with referral sources.

Essential Functions:

  • Demonstrate current and up-to-date knowledge of all state and federal governmental regulations and intermediary guidelines.
  • Demonstrates proficient understanding and adherence to continuous quality improvement objectives and safety, environmental or infection control standards.
  • Establish relationship with physicians and staff to encourage patient referrals.
  • Obtain referral information on hospitalized patients when contacted by case managers and establish initial contact with patient and family.
  • Follow active patients when hospitalized or in a long-term facility on temporary basis.
  • Follow developed focus list.
  • Log Therapy visits and submit referrals when received.
  • Answer patient related phone calls as needed and handle accordingly.
  • Assist office in obtaining physician orders as needed.
  • Serve as liaison between staff and referral sources.
  • Travel to referral sources to perform job tasks.
  • Coordinate agency involvement in local health fairs and other programs in order to keep the community aware of agency’s presence and purpose.
  • Maintains compliance with all New Age's policies, procedures, and regulations, including all federal and state laws.
  • Maintains a clean and safe work environment.
  • Accurately prepares and proofreads letters, memos and other correspondence.
  • Review and accurate processing of mail and other correspondence daily.
  • Performs all other duties as requested by supervisor.
  • High School Diploma or Equivalent
  • Requires minimum of one year prior successful experience as a Community Coordinator or comparable position. Home nursing care experience preferred.
  • Requires ability to speak, read and write English
  • Requires ability to communicate clearly and make self understood effectively in face to face interactions; articulate with accuracy to communicate using phone.
  • Requires ability to effectively interact with and coordinate service delivery both internally with staff and externally with the community at large including physicians, patients, family members, vendors, insurers, other providers, etc.
  • Must have and maintain current valid Texas Driver’s license and proof of current auto liability insurance as this position requires travel to various geographic locations

Apply Now!

Zip codes: 78503, 78520, 78550

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Hospice Community Liaison, New Age Hospice

Are you passionate about making a difference in your community? New Age Hospice is excited to announce an opening for a Hospice Community Liaison! Based in the vibrant area of McAllen, TX, this role is perfect for someone who thrives on building relationships and fostering communication between caregivers, patients, and healthcare providers. In this position, you'll be the key point of contact for referrals, ensuring that families receive the compassionate care they need. We highly value our team members, offering robust benefits like major medical, dental, vision, and 401K plans, along with mileage reimbursement and paid training. You won't just be an employee; you'll be part of a family-like atmosphere that truly cares about your well-being and growth. Your responsibilities will involve establishing strong connections with physicians, logging therapy visits, and ensuring compliance with all regulations. If you're ready to contribute to community health initiatives, participate in local health fairs, and help us maintain our positive relationships with referral sources, we want to hear from you! Join us at New Age Hospice, where your skills can shine and create a lasting impact. Apply now and step into a role that truly matters, both to you and to the community you’ll serve.

Frequently Asked Questions (FAQs) for Hospice Community Liaison Role at New Age Hospice
What are the primary responsibilities of a Hospice Community Liaison at New Age Hospice?

As a Hospice Community Liaison at New Age Hospice, your main responsibilities would include facilitating communication among caregivers, patients, and healthcare providers, establishing relationships with physicians to generate patient referrals, and managing referral information. You would also follow up with patients in hospitals or long-term facilities, log therapy visits, and assist in obtaining necessary physician orders.

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What qualifications are required for the Hospice Community Liaison position at New Age Hospice?

To qualify for the Hospice Community Liaison role at New Age Hospice, candidates should possess a High School Diploma or its equivalent, along with at least one year of experience in a Community Coordinator role or a similar position. Experience in home nursing care is preferred. Strong communication skills in English, both written and verbal, are essential to effectively engage with diverse groups of people.

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Does the Hospice Community Liaison position at New Age Hospice offer training opportunities?

Absolutely! New Age Hospice values the development of its team members and provides paid training to ensure you are well-equipped with the necessary skills and knowledge for your role as a Hospice Community Liaison. Our seasoned staff is also available for 24/7 support, further enhancing your learning experience.

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What benefits are available to Hospice Community Liaisons at New Age Hospice?

Hospice Community Liaisons at New Age Hospice enjoy a competitive benefits package that includes major medical, dental, and vision insurance, an IRA plan, and 401K options. Additionally, employees have paid time off for six major holidays, mileage reimbursement, and a supportive work environment that feels like family.

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How does New Age Hospice support its community engagement efforts through the Hospice Community Liaison role?

The Hospice Community Liaison at New Age Hospice plays a vital role in coordinating the agency's involvement in local health fairs and community programs, aimed at raising awareness of our services and mission. Building strong connections within the community is crucial for creating positive and beneficial relationships that enhance the quality of care for referral sources and patients alike.

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Common Interview Questions for Hospice Community Liaison
Can you explain your understanding of the role of a Hospice Community Liaison?

When discussing the role during an interview, emphasize your understanding of how a Hospice Community Liaison serves as a bridge between healthcare providers, patients, and families. Highlight the importance of communication, relationship-building, and ensuring that the needs of patients and caregivers are met with compassionate support.

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What strategies would you use to establish relationships with healthcare providers?

In your response, consider mentioning networking, regular follow-ups, and participation in community events. Explain how building trust and displaying a genuine interest in providers' needs leads to successful partnerships, ultimately increasing patient referrals.

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How do you handle difficult conversations with patients or their families?

It's important to convey empathy and active listening in your answer. Share an example of a time you navigated a sensitive conversation, ensuring to show that you respect the emotional experience of patients and their families while providing clear information.

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What experience do you have with patient referrals in a healthcare setting?

Draw upon your previous experiences, highlighting specific instances where you've successfully managed patient referrals. Discuss your familiarity with regulations and guidelines that facilitate a smooth referral process, demonstrating your competence in this area.

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How would you promote New Age Hospice’s services to the community?

Discuss your marketing ideas, such as attending community events, hosting informational sessions, and leveraging social media platforms to raise awareness. Highlight the importance of connection in promoting services effectively and reaching potential patients and families.

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Describe a time when you had to work as part of a team to achieve a goal.

Be prepared to share a specific example from your past work experiences, demonstrating your teamwork skills. Mention how you contributed to the team's dynamics and how collaboration led to achieving a common goal, particularly in a healthcare setting where communication is crucial.

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What is your approach to continuous quality improvement in a healthcare environment?

Discuss the importance of adhering to quality improvement standards and policies. Explain your method of staying updated on best practices and how you implement changes in your daily work to enhance patient care and streamline processes.

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How do you prioritize your tasks when managing multiple referrals?

When answering, highlight your organizational skills and the use of tools (like spreadsheets or CRM software) to keep track of referrals. Discuss how understanding urgency and following up appropriately enables you to effectively manage multiple cases without compromising quality.

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What understanding do you have of the regulations related to hospice care?

Prepare to discuss your knowledge of state and federal regulations impacting hospice care and how these guidelines shape your approach to the role of a Hospice Community Liaison. Showing that you are well-versed in compliance will instill confidence in your potential employer.

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Why do you want to work as a Hospice Community Liaison with New Age Hospice?

Express your passion for providing compassionate care and your admiration for New Age Hospice’s values. Share personal motivations that align with the mission of improving patient quality of life, demonstrating your commitment to making a positive impact in the community.

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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 4, 2024

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