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Retail Sales Associate

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Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
- Greet and make customer contact
- Understand the customer's needs
- Educate the customer on product features and benefits
- Solve any customer problems/answer any questions
- Transact the sale through suggestive selling, multiple selling, and effective closing
Correctly measure and fit customers with appropriate NB product
Inform customers about any promotions we have running
Keep the floor always looking its best – neat, organized, and well stocked
Make sure items are labeled and price marked properly
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

Must be 18 years of age or older.
Should be a people person!
Past retail experience preferred, but not necessary
Strong customer service and verbal communication skills
Demonstrated ability to flourish in a team environment
Familiarity with cash register functions
Ability to quickly perform basic math
Willingness to work a flexible schedule that may include weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Illinois Only Pay Range: $15.00 - $19.53 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Average salary estimate

$35900 / YEARLY (est.)

min

max

$31200K

$40600K

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What You Should Know About Retail Sales Associate, New Balance

If you're looking to combine a passion for sports with exceptional customer service, being a Retail Sales Associate at New Balance in Oak Brook, Illinois, may be the perfect fit for you! Since 1906, New Balance has championed positive change in communities through sport and craftsmanship, and we're searching for enthusiastic individuals to help carry that mission forward. As a Retail Sales Associate, you will be at the forefront of our operations, ensuring that each customer receives exceptional service every step of the way. With a solid understanding of our products, you will engage with customers, helping them find exactly what they need while educating them on product features and promotions. But it's not just about making a sale; your role is vital in creating a welcoming and organized shopping environment. You'll maintain the store’s appearance, ensuring it's neat, stocked, and up-to-date on promotions. We're looking for someone who truly enjoys interacting with people and has a knack for problem-solving. Even if you don't have extensive retail experience, your positive attitude and strong communication skills will shine through, making you a valuable part of our team. At New Balance, we value our associates, offering competitive pay ranging from $15.00 to $19.53 hourly, plus a range of benefits including medical insurance, a generous vacation policy, and lifestyle reimbursements. If you're ready to bring your best self to work and make a difference in the retail space, the Retail Sales Associate position at New Balance is waiting for you!

Frequently Asked Questions (FAQs) for Retail Sales Associate Role at New Balance

What are the primary responsibilities of a Retail Sales Associate at New Balance?

Retail Sales Associates at New Balance in Oak Brook, Illinois, are primarily responsible for providing outstanding customer service while utilizing their product knowledge. This involves greeting customers, understanding their needs, solving inquiries, assisting in transactions through suggestive selling techniques, and ensuring the sales floor is attractive and organized. Ultimately, this role helps drive sales and cultivate a positive brand image.