Nordic Speaking Media Streaming Support Advisor - Athens (Remote in Greece)

As a Nordic Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment PT, your primary responsibilities will include providing exceptional customer support in Nordic languages, troubleshooting user issues, educating customers about the streaming platform's features, efficiently handling complaints, managing customer interactions in our support software, and collaborating with the technical team for more complex matters. Ongoing training to stay updated on product offerings is also essential.

To qualify for the Nordic Speaking Media Streaming Support Advisor role at Patrique Mercier Recruitment PT, candidates must be fluent in a Nordic language (Danish, Finnish, Norwegian, or Swedish) as well as proficient in English. Previous experience in customer service or technical support is ideal, alongside strong problem-solving skills and a customer-first attitude. A good grasp of media streaming technologies is beneficial, and ability to work independently in a remote environment is crucial.

While experience in customer service or technical support is preferred for the Nordic Speaking Media Streaming Support Advisor position at Patrique Mercier Recruitment PT, it is not strictly necessary. Candidates with a strong willingness to learn, excellent communication skills, and a tech-savvy mindset are also encouraged to apply. The crucial aspect is your ability to solve problems and interact positively with customers.

As a Nordic Speaking Media Streaming Support Advisor, you'll enjoy a fully remote work environment, allowing for flexibility and comfort while you engage with customers. This position is home-based for those living in Greece, fostering an independent working style while still offering opportunities for collaboration with your colleagues and the technical team of Patrique Mercier Recruitment PT.

Patrique Mercier Recruitment PT provides a comprehensive benefits package for the Nordic Speaking Media Streaming Support Advisor role, including a fully paid relocation package covering flight, transfer, and hotel accommodations, a competitive monthly salary, two additional salaries per year, health insurance, private health insurance, and a monthly bonus. This job not only offers exciting growth but also financial security and well-being.

It's essential to stay calm and empathetic when approaching a difficult customer. Explain how you would listen attentively, acknowledge their concerns, and seek a resolution that addresses their needs. Providing an example of a time you successfully managed a challenging interaction can strengthen your response.

In your answer, mention any popular streaming services you've used or supported in the past. Discuss your experience with their features and any technical knowledge you possess, as this reflects your familiarity with the media streaming landscape, which is relevant to the Nordic Speaking Media Streaming Support Advisor role.

Outline your strategy for prioritizing tasks, such as assessing the urgency of each inquiry or using support software effectively. Mention your ability to remain organized and focused in a fast-paced environment, which is vital for a Nordic Speaking Media Streaming Support Advisor.

Show your enthusiasm for the company by summarizing what you have learned about Patrique Mercier Recruitment PT, its commitment to helping candidates find their ideal roles, and your excitement for potentially joining their team as a Nordic Speaking Media Streaming Support Advisor.

In your response, share your passion for customer service and technology, emphasizing how the role aligns with your skills and interests. Highlight your enthusiasm for helping users enhance their streaming experiences and making them feel valued.

Discuss your methods for staying informed about the latest trends and technologies in the streaming industry, such as following relevant blogs, participating in online forums, or engaging with other tech enthusiasts. This demonstrates your commitment to continuous learning, a valuable trait for the advisor position.

Clearly state the Nordic language you speak fluently, along with your level of English proficiency. This is particularly crucial as a Nordic Speaking Media Streaming Support Advisor where customer interactions will mainly be in those languages.

Share your previous experience working remotely, highlighting your self-discipline, ability to manage time effectively, and skills in collaborating with team members virtually. Consider mentioning specific tools you’re familiar with, which show your preparedness for remote work.

Articulate your proactive approach to learning, such as taking advantage of training sessions, engaging in hands-on practice, or seeking help from colleagues. Show that you have a growth mindset and are adaptable to new technology as a Nordic Speaking Media Streaming Support Advisor.