PC Network Support Technician 1

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Northrop Grumman is seeking a PC Network Support Technician; this position will be located in Linthicum, MD and will require the selected candidate to work on-site, full-time, at our Linthicum campus.

Responsibilities will include but not be limited to the following:

• Provide technical support for computers and associated networks.

• Installs troubleshoots service, and repair personal computers, related PC software, telephones, cables, and connectors. 

• Connect personal computers and terminals to existing data networks and performs basic PC setups.

• Instruct and assist users in the use of personal computers and networks; maintain trouble logs. 

• Investigates information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.   

• Complete paperwork and other tasks needed to satisfy Security requirements; follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software; work with Security to remediate classified data spillage incidents.

• Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

• Review the trouble ticket queue to identify issues that need to be addressed; work through the ticket queue without intervening management direction; resolve tickets within established SLAs; raise issues that require management attention or involvement.

• Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Work with system administrators and other staff to resolve support issues, escalating when appropriate.

• Participate in new installations, testing, and special projects as needed.

Basic Qualifications:

• High school diploma or equivalent.

• Current IAT Level II certification (ex: Security+ CE) or greater; maintaining the required certification will be a condition of continued employment.

• Applicants must have a current DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP), in order to be considered; the required security clearance must be maintained as a condition of continued employment.

• Experience with Microsoft products such as Windows Desktop OS and Office Product Suite.

• Lift equipment weighing up to 40 pounds.

• Work after hours and weekends as needed.

Preferred Qualifications:

• Active DoD Top Secret security clearance.

• Current CASP+ or CISSP certification.

• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, and PowerShell.

• Experience with zero and/or thin client devices.

• Experience in Active Directory configuring user and computer accounts.

• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.). 

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.  Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself.  At Northrop Grumman, we are on the cutting edge of innovation.  Our diverse portfolio of programs means there are endless paths to cultivate your career.  We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.  Come join us!

Salary Range: $40,100.00 - $66,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.