Job details

Customer Success Executive

Job Description

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize our vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

ABOUT THIS JOB
You will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. The role involves a very high level of data production, data processing and analysis.
You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.
You will support the Account Development team by generating sales initiatives and leads.

RESPONSIBILITIES
External

Ensures effective and efficient client servicing and onboarding of new customers
Educates customers about the most relevant features/functionalities for their specific business needs
Develop fact-based answers analysis to complex key business questions
Deliver insightful presentations and actionable recommendations to our clients
Help improve renewal rate by demonstrating clear business outcome and value
Works closely with clients to develop use cases demonstrating value being provided to clients

Internal

Coordinate internal departments to meet deadline provided to partners
Collect and provide feedback to product teams on functionality, features etc. of other internal platforms and products as well as to OPS and other teams on non-platform issues to drive better partnership experience
Collaborate with other business unit teams to identify opportunities for strategic assignments

In other words: You will make the difference by being the face of our company and its digital solutions!

QUALIFICATIONS

University degree in a Technical or Business derived field, or equivalent experience
Minimum 1 year of experience in relevant field which required communication and analytical skills
Native Romanian + good client service skills and ability to communicate and write effectively in English
Strong analytical mind and excellent numerical skills
Knowledge with Microsoft Excel, PowerPoint and data analysis while feeling comfortable working in a digital enabled environment
Experience handling presentations or willing to develop their presentation skills
Passioned about commerce, technology, Electro-IT sector
Effective communication & visualization skills
Strong Organizational & interpersonal skills

WE OFFER

Work in an international, multicultural environment
Private medical coverage
Hybrid working module
Meal Tickets / monthly
Easter and Christmas vouchers/tickets
Mentoring - Mentee Program
Volunteer time off (global volonteer day)
Internal Recognition Program
Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages)
Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

#LI-DAK

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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Average salary estimate

$35000 / YEARLY (est.)

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$30000K

$40000K

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What You Should Know About Customer Success Executive, NielsenIQ

At NIQ in Bucharest, we are on the lookout for a passionate Customer Success Executive who is eager to enhance our customer's journey. With over 89 years of industry expertise, NIQ is the leading consumer intelligence firm, dedicated to helping retailers grasp the intricacies of consumer behavior. In this vital role, you’ll be the bridge between our clients and our innovative solutions, ensuring they receive an unparalleled experience. You will partner with our retailer clients, fostering deep relationships built on understanding their unique needs. Your analytical prowess will shine as you assist clients in navigating retail trends and optimizing their marketing strategies. Whether it's through engaging presentations or insightful recommendations, you will play a crucial role in demonstrating the value that NIQ can provide. Collaborating with various internal teams, you will ensure that our clients receive top-notch service and insights tailored to their requirements. Join us to not just meet targets but to exceed expectations, helping our clients grow and thrive in an ever-evolving landscape. If you have at least a year under your belt in a similar field, possess excellent analytical skills, and thrive in a digital environment, we want you on our team! Dive into a dynamic workplace where your contributions matter and every day offers the chance to make a real difference for our customers and communities.

Frequently Asked Questions (FAQs) for Customer Success Executive Role at NielsenIQ

What are the responsibilities of a Customer Success Executive at NIQ?

As a Customer Success Executive at NIQ, your primary responsibilities will involve onboarding new clients, ensuring they are well-educated on our services, and helping them navigate retail trends. You’ll produce insightful analyses to address complex business questions, coordinate with internal teams, and deliver actionable recommendations to improve their marketing strategies.