Head of Compliance Operations – Global

Nium, Global Leader in Payments

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

As the Head of Compliance Operations you will be working as part of Nium’s global, dynamic Operations team and will be reporting to the Group Chief Operations Officer. The Compliance Operations team is responsible for leading 1st Line of Defence activities for all relevant products and jurisdictions, ensuring that the business remains within defined performance SLAs whilst simultaneously ensuring risk appetites and regulatory requirements are adhered to.  The Compliance Operations team are responsible for the facilitation of client onboarding, the working of AML, fraud, and screening (sanctions, PEPs, enforcement and negative news) alerts, and ensuring Quality Checking (QC) is conducted.

• Ensuring all compliance related activities are completed to both internal and external standards, and within agreed SLAs
• Ensure that staffing levels are adequate for demand, and projection tools are utilised to predict and determine future volume. Remain in a state of control.
• Where necessary, lead the engagement, selection, and management of 3rd party providers to ensure compliance operation volume is effectively managed on an ongoing basis
• Ensure that all points of escalation to the 2nd line and Senior Management are clearly defined, kept up to date, and continually adhered to
• Lead new Product and Jurisdiction reviews on behalf of Compliance Operations
• Identify control gaps and lead the implementation of control enhancements that could impact the compliance of Nium
• Build up and maintain compliance Quality Checking (QC) and testing activities as per regulatory and governance requirements and issue internal reports to Senior Management on quality and performance
• Develop and improve the company’s Operational policies and procedures on an ongoing basis
• Be a key stakeholder in the facilitation of Compliance external audits, exams, and support on bank partner requests
• Ensure operational reporting to partner banks is conducted and distributed within agreed SLAs
• Continually assist to improve and streamline end to end compliance operational processes through automation and technology
• Manage and contribute to global Compliance Committees.
• Participate in Compliance or business-driven projects, including regulatory developments and strategic initiatives

• At least 10 years’ experience within regulated companies, in senior compliance role(s) with robust knowledge on Compliance topics (KYB / KYC, AML/CFT, Sanctions etc.)
• Good understanding of the global Payments/Fintech industry
• ACAMS / CRCM / ICA certified (preferable)
• Experience with correspondent banking, banking as a service, and Financial Institution clients
• Strong analytical skills with experience in problem solving and being able to implement and deliver solutions
• Demonstrate clear sense of accountability in performing the role and a positive demeanour
• Ability to identify risks, control gaps, inefficiencies, see the bigger picture, challenge the current status quo and define scalable and sustainable processes and methodology
• Ability to lead end to end process and control improvements cross functionally and across various regions
• Proven ability to manage large, complex, and geographically dispersed operational teams
• Able to prioritise quickly and meet deadlines even under pressure
• Strong stakeholder management and communication skills
• Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape (Globally).

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. 

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office). 

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. 

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.  

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!  

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.  

For more detailed region-specific benefits:  https://www.nium.com/careers#careers-perks  

For more information visit www.nium.com 

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