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Revenue Operations Analyst - job 1 of 2

Revenue Operations Analyst

Reporting Manager: VP of Sales
Location: Remote within South Africa (US and European Hours)

Salary Range: R480k - R600k per annum

About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewellery industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. As Revenue Operations Analyst you will provide the leading analytics and insights that improve our processes, optimise our profitability, and power the Buyer & Supplier Sales, Customer Support and Events teams to scale to 10-figure GMV.

About the Role
The Revenue Operations Analyst supports the day-to-day operations of the sales team. Working closely with the Revenue operations Leader, Global VP of Sales,  and Category General Managers, you  provide insights to resolve all levels of business problems. From ad-hoc checking of sales team commission to strategic pieces of analysis that shape the direction of the business, this role is vital to enable the revenue team to grow the business. This isn’t just an operational role—it's about blending strategic insights with technical acumen to enable business growth

Key responsibilities include:

  1. Data Analysis and Reporting

    1. Analyze revenue performance metrics across sales, marketing, and customer success

    2. Develop and maintain dashboards, reports, and KPIs to track progress toward revenue goals using Tableau, ThoughtSpot, HubSpot

    3. Provide actionable insights based on data to improve processes and revenue outcomes

    4. Proactively identify opportunities through data analysis

    5. Support the sales team with ad-hoc queries against their targets

  2. Process Optimisation

    1. Identify inefficiencies in current workflows and recommend improvements.

    2. Assist in the design and implementation of scalable processes or projects to support revenue growth

    3. Document processes and ensure compliance with best practices

  3. Systems and Tools Management

    1. Manage and optimize CRM tools: HubSpot, Tofu, Clay

    2. Ensure accurate and consistent data across internal and 3rd party platforms

    3. Train team members on tools and systems to help the team to self serve

  4. Cross-Functional Collaboration

    1. Act as a bridge between sales and other departments - be the sales data ambassador

    2. Collaborate with stakeholders to identify challenges and develop strategies to address them

  5. Forecasting and Planning

    1. Support revenue forecasting and pipeline management by analyzing historical trends and current data

    2. Assist in creating budgets and setting performance targets for revenue teams

    3. Support sales lead allocation 

    4. Support sales commission structures and incentive plans

Key Skills

  • Strong analytical and problem-solving skills, with expertise in Excel, SQL, Python and/or BI tools (e.g., Tableau, Looker, Power BI)

  • Proficiency in CRM platforms like HubSpot, Salesforce.

  • Excellent communication and interpersonal skills for cross-functional collaboration

  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment

  • Detail-oriented with a focus on accuracy and quality of work

Profile

  • 2+ years of experience as a data analyst in a commercial role

What Nivoda Offers:

  • Fast-paced and multinational working environment.

  • Collaboration with global teams offering diverse experiences and perspectives. 

  • The opportunity to be part of a hyper-growth scale-up.

  • Flexibility with remote working.

  • Generous holiday allowance.

  • Medical aid through Discovery

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Average salary estimate

$54000 / YEARLY (est.)
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$48000K
$60000K

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What You Should Know About Revenue Operations Analyst, Nivoda

Join Nivoda as a Revenue Operations Analyst and be part of an exciting growth journey with a company that's changing the global jewellery industry! In this remote role, you’ll report directly to the VP of Sales, working across various time zones to make actionable insights that drive our success. You will play a crucial role in analyzing revenue metrics, developing dashboards using tools like Tableau and HubSpot, and providing vital data that informs our strategies. Your knack for identifying inefficiencies will allow you to recommend process improvements that help our sales team thrive. With a solid background in data analysis and experience with CRM tools, you’ll collaborate directly with the sales team and other departments to ensure our operations are as efficient as possible. Nivoda thrives on innovation, and in this position, you have the chance to blend your technical skills with strategic insights, supporting our mission of reaching a remarkable 10-figure GMV. Enjoy the perks of a fast-paced, multinational environment, flexibility in remote work, and generous holiday allowances as you help shape the future of our company.

Frequently Asked Questions (FAQs) for Revenue Operations Analyst Role at Nivoda
What are the main responsibilities of a Revenue Operations Analyst at Nivoda?

As a Revenue Operations Analyst at Nivoda, your primary responsibilities include analyzing revenue performance metrics, developing dashboards and reports to track progress toward goals, identifying process inefficiencies, and collaborating closely with the sales team and other departments. Your insights will shape business strategies and drive revenue growth.

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What skills are required to be a successful Revenue Operations Analyst at Nivoda?

To excel as a Revenue Operations Analyst at Nivoda, you need strong analytical and problem-solving skills, proficiency in Excel, SQL, and BI tools like Tableau, as well as CRM experience with platforms like HubSpot. Excellent communication skills and the ability to manage multiple projects effectively in a fast-paced environment are also essential.

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What tools do Revenue Operations Analysts at Nivoda use?

Revenue Operations Analysts at Nivoda utilize various tools to optimize processes and track data performance. Key tools include Tableau for data visualization, HubSpot for CRM management, and a range of BI tools to support analytics. You’ll also have the chance to work with systems such as Tofu and Clay.

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How does the Revenue Operations Analyst role support revenue forecasting at Nivoda?

In your role as a Revenue Operations Analyst at Nivoda, you will support revenue forecasting by analyzing historical trends and current performance data. Your insights will help in creating budgets, setting performance targets, and managing the sales pipeline effectively.

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What opportunities for growth exist for a Revenue Operations Analyst at Nivoda?

At Nivoda, a Revenue Operations Analyst has considerable opportunities for growth within a hyper-growth scale-up environment. You’ll gain exposure to cross-functional projects, work collaboratively with global teams, and continuously develop your skills in data analysis, all while contributing to the company's ambitious goals.

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Common Interview Questions for Revenue Operations Analyst
Can you describe your experience with data analysis tools in relation to the Revenue Operations Analyst role?

Certainly! In your response, focus on specific tools like Tableau, SQL, or Excel that you've used for data analysis. Discuss projects where you developed dashboards or conducted performance analytics, highlighting how your work directly impacted decision-making.

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How do you prioritize tasks when managing multiple projects as a Revenue Operations Analyst?

Emphasize your organizational skills in your answer. Explain how you assess project deadlines, consult with stakeholders for urgent needs, and use project management tools or techniques to keep track of your workload. Providing a specific example can enhance your response.

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What methods do you use to communicate insights from data to non-technical team members?

Describe your approach to making data accessible, perhaps by focusing on storytelling with data or using visual aids. Highlight the importance of tailoring your communication style to your audience, making complex data understandable, and ensuring everyone grasps key insights.

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Can you give an example of a time you identified inefficiencies in a workflow?

Provide a concrete example from your past experience where you analyzed a process, identified inefficiencies, and implemented improvements. Discuss the outcome and how it positively affected revenue or operational efficiency, demonstrating your proactive approach.

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What is your experience with CRM tools, particularly HubSpot?

Share your hands-on experience with HubSpot, detailing how you’ve used it to manage customer data, track sales activities, or automate processes. Mention any specific achievements, such as improving data accuracy or enhancing team productivity through your CRM initiatives.

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How do you stay updated on industry trends affecting revenue operations?

Discuss your methods for staying informed, such as following industry publications, attending webinars, or participating in relevant networking events. Highlighting your commitment to continuous learning demonstrates your dedication to staying relevant in a fast-paced industry.

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What role does collaboration play in your work as a Revenue Operations Analyst?

Emphasize the importance of collaboration in your work. Explain how you actively engage with cross-functional teams to glean insights, share data, and address challenges collectively, ensuring everyone works toward shared revenue goals.

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How do you approach forecasting revenue in a rapidly changing market?

Outline your analytical approach to forecasting. Talk about how you leverage historical data, current trends, and real-time analysis to create accurate forecasts. Mention any tools or methodologies you use that help manage uncertainties in a dynamic environment.

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What strategies do you employ to ensure data quality across platforms?

Detail the practices you use to maintain data integrity, such as regular audits, implementing data entry standards, and training team members on best practices. Highlight the critical role data quality plays in accurate reporting and decision-making.

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Why do you want to work as a Revenue Operations Analyst at Nivoda?

Share your enthusiasm for the role and the company by expressing your alignment with Nivoda's mission and values. Highlight specific aspects of the company’s culture or growth that resonate with you, and what you aim to contribute to the team.

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Full-time, remote
DATE POSTED
April 10, 2025

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