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Care Technical Customer Advocate

Person has the responsibility for understanding 3GPP Specifications, Nokia product implementation, integrating, testing and verification of Nokia 5G RAN with other Devices/Chipets from Key eco-system partners. As part of these activities, the Engineer should be able to understand Nokia 5G RAN implementation and design test plans to verify Nokia 5G RAN functionalities. Ensure good inter-operability with Devices and 5G RAN. Work as an expert in 5G RAN and lead and execute technical activities and projects in own responsibility areas. Write requirements by understanding specifications, prepare test plans, reports, and other guiding documentation from a technical point of view. May work also outside of own process area on technical issues. Solves complex engineering problems in many technology areas especially 4G and in 5G-4G interworking areas. Coaches other team members in solving complex engineering problems. Undertakes technical training responsibilities.The main objective is to work as a System Engineer to support Nokia 5G and LTE products.Responsibilities:• Test cases planning including reviews/analysis of feature specifications.• Test specification work including creating/updating/reviewing test documents (i.e. test plans, test cases, test reports, feature specification, instructions etc).• Perform inter-operability testing with OEM/Chipset vendors in Nokia lab and if needed in the customer lab.• Install, commission, and integrate 5G gNB and 4G eNB in test environment.• Testing and reporting for assigned test cases.• Fault investigation/reporting which includes cooperation with other teams.• Analyze logs and troubleshoot problems from the field and customer lab.• Provide remote and/or on-site support to Nokia Test Teams on site and/or in customers lab.• Perform Lab maintenance activities which includes evaluating test tools and test equipment needed prior to each release, upgrading Network Elements, and building/expanding of workstations & 5G gNB/ 4G eNBs as needed.• Familiarization with the logging tools, processes and methods linked to the role (QXDM, Wireshark (5G and 4G), EMIL, SYSLogs, Sherpa etc).• Provide training to team members on new features/test equipment as needed.• Consults, supports and guides team members.• Travel 10%.Minimum Requirements:• At least 5+ years' experience in SW/HW integration or system testing Nokia wireless radio access products 5G/4G.• Knowledge on Nokia RF is a plus.• Understand E2E 5G, 4G network implementation.• Excellent knowledge of LTE and 5G radio interface protocols.• Good familiarity with LTE and 5G L1 and L2 concepts (OFDM, RRM, Frame structure, Beamforming, scheduler, etc).• Ability to understand and evaluate internal/external (3GPP) specifications.• Experience with test analysis, test planning and test case design.• Strong experience with system testing and troubleshooting.• Experience with test equipment & Tools: signal generators, spectrum analyzers, test mobile, protocol analyzer.• Experience with UE testing and UE log analysis (e.g. via QXDM, QCAT etc).Come create the technology that helps the world act together.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.What we offer:Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer.Nokia has received the following recognitions for its commitment to inclusion & equality:• One of the World's Most Ethical Companies by Ethisphere.• Gender-Equality Index by Bloomberg.• Workplace Pride Global Benchmark.At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.Additional Information:US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:• Corporate Retirement Savings Plan.• Health and dental benefits.• Short-term disability, and long-term disability.• Life insurance, and AD&D - Company paid 2x base pay.• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child).• Paid time off for holidays and Vacation.• Employee Stock Purchase Plan.• Tuition Assistance Plan.• Adoption assistance.• Employee Assistance Program/Work Life Resource Program.The above benefits exclude students.Disclaimer for US/Canada:Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. (Check the salary ranges in the job info section for this role)All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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What You Should Know About Care Technical Customer Advocate, Nokia

Are you ready to dive into the exciting world of 5G technology? Join Nokia as a Care Technical Customer Advocate in Dallas, TX, where you'll have the opportunity to be at the forefront of innovation in mobile communications. In this role, you'll become the go-to expert on 3GPP Specifications and Nokia's 5G RAN products. Your mission will involve integrating, testing, and verifying cutting-edge 5G RAN solutions with various devices and chipsets from our key ecosystem partners. You'll design and execute detailed test plans to ensure flawless interoperability while leveraging your extensive knowledge of LTE and 5G radio protocols. Not only will you tackle complex engineering challenges, but you'll also play a pivotal role in coaching fellow team members and supporting their development. With responsibilities that range from planning test cases and investigating faults to providing both remote and on-site support to our talented Test Teams, every day will present new challenges and opportunities for growth. You'll also get involved in evaluating and maintaining testing tools and equipment, so you can continuously enhance our lab environment. If you're passionate about technology and ready to make a real impact in the wireless industry, Nokia is the place for you. Join us in creating technology that helps the world act together, and thrive in a supportive, inclusive environment where ideas are valued and everyone's voice matters.

Frequently Asked Questions (FAQs) for Care Technical Customer Advocate Role at Nokia
What are the responsibilities of a Care Technical Customer Advocate at Nokia?

As a Care Technical Customer Advocate at Nokia, you will be responsible for testing and verifying 5G RAN solutions, planning and executing test cases, analyzing and troubleshooting engineering problems, and providing both remote and on-site support to Test Teams. You will also engage in writing requirements and test documentation while coaching your peers in resolving complex challenges.

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What qualifications are needed for the Care Technical Customer Advocate role at Nokia?

Candidates for the Care Technical Customer Advocate position at Nokia should have a minimum of 5 years' experience in software/hardware integration or system testing, particularly with wireless radio access products like 5G and 4G. A deep understanding of LTE and 5G protocols, along with experience in system testing and troubleshooting, is essential. Practical knowledge of test tools and equipment is also preferred.

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How can a Care Technical Customer Advocate at Nokia contribute to 5G development?

In the Care Technical Customer Advocate role at Nokia, you'll play a crucial part in advancing 5G technologies by ensuring seamless interoperability between our products and other devices. You'll design innovative test plans and analyze performance, helping to solve complex engineering challenges while shaping the future of mobile communications.

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What training opportunities does Nokia offer for Care Technical Customer Advocates?

Nokia provides ongoing training opportunities for Care Technical Customer Advocates, including workshops on new features and technologies related to the 5G landscape. You'll also have the chance to mentor team members, enhancing your leadership skills and contributing to a culture of continuous learning within the organization.

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What is the work culture like for a Care Technical Customer Advocate at Nokia?

At Nokia, the work culture for a Care Technical Customer Advocate is inclusive, dynamic, and supportive. The company values creativity and innovation, encouraging team members to share their ideas and take calculated risks. Nokia is committed to creating a diverse environment where everyone feels empowered to contribute and succeed.

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Common Interview Questions for Care Technical Customer Advocate
Can you explain your experience with 3GPP specifications as a Care Technical Customer Advocate?

When discussing 3GPP specifications in your interview, focus on specific projects where you've applied your understanding of these standards. Highlight how you utilized these specifications in testing or troubleshooting scenarios and how it led to successful outcomes.

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What strategies do you use for testing and verifying 5G RAN functionalities?

Share your testing strategies by discussing your approach to designing test plans, including the tools and methodologies utilized. Emphasize your systematic processes for analyzing results and handling potential interoperability issues.

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How do you handle complex engineering problems in your work?

Illustrate your problem-solving approach by discussing a specific challenging situation related to system testing or integration. Detail the steps you took to identify, analyze, and address the problem, and the successful resolution that followed.

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What experience do you have with LTE and 5G radio interface protocols?

Discuss the depth of your experience with LTE and 5G radio interface protocols, sharing specific examples of how you've implemented this knowledge in your previous roles. Explain the relevance of these protocols in your testing and troubleshooting processes.

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Describe a time when you had to provide training or help to a team member.

Talk about a specific instance where you helped a colleague or team member understand a complex topic or tool. Emphasize your communication skills and how you tailored your explanation to suit their level of understanding.

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How do you approach test planning and documentation?

In your response, outline your process for creating test plans and documentation. Discuss how you ensure clarity and thoroughness, as well as how you collaborate with others to review and refine your documents.

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What tools or equipment are you familiar with for testing purposes?

List the specific tools and equipment you've used in your testing work, such as protocol analyzers or spectrum analyzers. Provide examples of how these tools aided in your testing efforts and led to improved results.

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How do you ensure effective communication with other teams during engineering projects?

Explain your communication tactics for collaborating with cross-functional teams. Highlight any tools or practices you employ to ensure everyone is aligned and informed throughout the project.

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What motivates you to work in the field of 5G and wireless technology?

Reflect on your passion for technology and how it drives your professional growth. Share specific aspirations you have for advancing in the field, and describe how working at Nokia aligns with these goals.

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Can you give an example of a successful inter-operability testing project you managed?

Detail a specific project where you led interoperability testing, outlining the challenges you faced, the steps you took to overcome them, and the successful outcomes that resulted from your efforts.

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Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabil...

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Full-time, on-site
DATE POSTED
December 24, 2024

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