Technical Copywriter | Mid-Senior

As a Technical Copywriter at NordLayer, your key responsibilities include writing and editing user experience (UX) copy for our products, applications, and web-based control panel. You will also develop and maintain detailed instructional manuals and how-to guides in our Help Center, ensuring clarity and usability. Collaboration is key, as you'll align technical content with marketing messages, regularly update existing articles for accuracy, and suggest improvements to enhance overall documentation quality.

To be considered for the Technical Copywriter position at NordLayer, you should have proven experience in UX copywriting or technical writing, with a strong grasp of UX principles. Exceptional written communication skills in US English are vital, along with the ability to convey complex ideas simply. Familiarity with content management systems (CMS) and experience in a B2B SaaS environment are advantageous, but not essential.

At NordLayer, we value your professional development. As a Technical Copywriter, you will have access to a variety of resources for growth, including online training, internal and external events, and opportunities to attend conferences. We want to support you in reaching your full potential and make sure that your skills are always sharp.

The Technical Copywriter plays a crucial role in NordLayer’s mission by ensuring our customers have a clear understanding of our cybersecurity solutions. By crafting user-friendly and informative content, you contribute to a positive user experience, which is essential for helping organizations strengthen their internet security using our products. Your work directly supports our commitment to creating a safer online environment.

NordLayer offers a comprehensive benefits package for Technical Copywriters, including private health insurance, access to mental health resources, flexible working arrangements, and opportunities for professional growth. You’ll also enjoy additional vacation days and paid leave for special occasions, all aimed at promoting a healthy work-life balance.

When discussing your writing process, focus on your research methods, such as reviewing existing documentation, collaborating with subject matter experts, and understanding user needs. Emphasize how you organize your content, ensuring clarity and simplicity, and mention tools you use to maintain the quality. Conclude with how you iterate on feedback to enhance your writing.

To ensure accuracy in your technical content, highlight the importance of thorough research and continuous collaboration with product teams and technical experts. Discuss how you verify facts, keep documentation updated, and consult resources to confirm technical details.

Discuss key UX principles such as user-centered design, clarity, and consistency. Emphasize how these principles influence the way you craft content, ensuring it's tailored to user needs. Mention how you test content usability and gather feedback to improve the user experience.

When asked about a challenging project, choose one that highlights your problem-solving skills. Describe the challenges you faced, such as complex technical information or tight deadlines, and explain your approach to overcoming these hurdles, leading to a successful outcome.

When it comes to handling feedback, express your openness and willingness to learn. Share examples of how you integrate constructive criticism into your writing process and illustrate how this helps improve the overall quality and effectiveness of your work.

Discuss the tools you are familiar with, such as content management systems (CMS), writing software like Microsoft Word or Google Docs, and collaboration tools like Slack or Trello. Emphasize how these tools enhance your writing efficiency and help maintain organized documentation.

When prioritizing tasks, explain your approach to assessing deadlines, project impact, and stakeholder needs. Emphasize the importance of communication with team members to ensure everyone is aligned and projects are moving forward efficiently.

Share how you stay informed about industry trends by attending workshops, webinars, and conferences, or by reading articles and participating in professional groups. Mention ways you incorporate new tools and techniques into your writing practice.

Discuss your awareness of audience needs and how you adapt your tone, language, and complexity based on the target users. Provide examples of different styles you’ve used for technical documentation versus marketing copy.

Share your passion for writing and how it allows you to bridge the gap between complex concepts and user understanding. Talk about your excitement for creating engaging content that empowers users to utilize products effectively, and your love for continuous learning in a rapidly evolving field.