Operations Administrator - Digestive Health and IR

The Operations Administrator - Digestive Health and IR at Northwestern Medicine is involved in planning, directing, and monitoring operations within a complex ambulatory environment, ensuring top-notch patient care. This role includes financial management and coordination of clinical services across multiple sites, leading initiatives for business growth, and keeping the staff informed about industry trends. You’ll also play a pivotal role in fostering staff development through coaching, mentoring, and supporting ongoing education.

To qualify for the Operations Administrator - Digestive Health and IR position at Northwestern Medicine, a Bachelor’s Degree is necessary, although equivalent experience may be accepted. Additionally, candidates should have at least three years of management experience in a medical setting, along with demonstrated success in medical office management. Strong communication skills and the ability to direct activities within a team are crucial.

As an Operations Administrator - Digestive Health and IR at Northwestern Medicine, you can expect a collaborative and dynamic work environment focused on patient care. The organization values its employees and provides opportunities for professional growth, making it a rewarding place to advance your career. By being part of a patient-first culture, you’ll contribute to meaningful healthcare while enjoying a supportive workplace.

Northwestern Medicine offers a comprehensive benefits package that includes competitive salary, tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. These offerings demonstrate our commitment to our employees’ well-being and career development, ensuring that you have the resources and support you need to succeed in your role as Operations Administrator - Digestive Health and IR.

The Operations Administrator - Digestive Health and IR at Northwestern Medicine plays a vital role in staff development by providing coaching, mentoring, and development opportunities. By identifying individual skills and interests, the Administrator will encourage personal and professional growth among staff through performance feedback, cross-training, and setting challenging stretch goals to enhance career progression.

When answering this question, highlight specific experiences you’ve had managing day-to-day operations in a medical facility. Discuss your role in improving patient care, your ability to handle financial management, and how you ensured compliance with healthcare regulations. Provide quantitative evidence of how your leadership improved operational efficiency.

To answer this question, focus on your approach to team dynamics. Discuss techniques you employ, such as regular team meetings, open communication channels, and recognition of staff achievements. Highlight examples where your strategies directly led to increased team morale or performance.

For this question, share your methods for keeping informed, such as subscribing to relevant publications, attending webinars or conferences, and participating in professional networks. Explain how you apply this knowledge to improve your department’s practices.

When responding, select a challenging decision that demonstrates your critical thinking and leadership skills. Describe the situation, the decision-making process you followed, the outcome, and what you learned from the experience. This will demonstrate your ability to handle pressure and make sound judgments.

Discuss your experience with budgeting, focusing on planning, monitoring, and reporting. Reflect on your strategies for involving staff in the budgeting process, identifying cost-saving opportunities, and ensuring that expenditures align with the organization’s financial goals.

In your answer, briefly define your leadership style—be it transformational, transactional, or servant leadership—and explain how you adjust it based on team dynamics and individual needs. Provide specific instances where you've successfully tailored your approach to achieve team objectives.

Choose a particular change you facilitated, whether it was a process improvement or new technology implementation. Outline your approach in communicating the change, preparing your staff, and monitoring its progress. Emphasize your skills in change management and adapting to pushback.

Discuss various performance measurement tools you use, such as one-on-one meetings, key performance indicators (KPIs), and performance reviews. Talk about how you set performance expectations and encourage continuous feedback to support development.

For this question, explain your conflict resolution strategies, including listening actively, mediating discussions, and finding mutually agreeable solutions. Provide an example of a conflict you successfully managed and describe the positive outcome.

Tailor your answer by expressing your values that align with Northwestern Medicine's mission, vision, and commitment to patient care. Share your enthusiasm for the position and how your skills and experience would contribute to the organization’s goals.