Job details

Patient Service Representative - Student Health Evanston Full time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check-in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co-payments, past due balances and point of service payments.
Posts payments, process billing information and perform “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
May perform other duties as assigned.

Qualifications

Required:

High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.

Preferred:

Bachelor's degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

What You Should Know About Patient Service Representative - Student Health Evanston Full time Days, Northwestern Memorial Healthcare

As a Patient Service Representative at Northwestern Medicine in Evanston, you're not just taking on a job—you're becoming a vital part of a team dedicated to providing unparalleled service in the healthcare field. Positioned right at the heart of patient interactions, your day-to-day will include checking patients in and out, not merely as a routine task, but as an opportunity to make each person feel welcome and cared for. Your role is essential in ensuring that patients receive the information they need, are treated with respect, and feel at home during their visits. You will be responsible for confirming patient identities, handling co-payments and billing information, and maintaining a clean and comfortable waiting area. A fundamental part of your job will be effective communication—keeping patients informed about their appointment statuses and dealing with any delays compassionately. With a focus on teamwork and support, you might find yourself assisting in different clinics within the organization as needs arise. What’s more? Northwestern Medicine offers fantastic benefits like tuition reimbursement and loan forgiveness, which means you'll not only be thriving in your position but can also grow in your career while enjoying a healthy work-life balance. If you have experience in customer service and a passion for helping others, this is your chance to contribute to a noble cause while developing your skills in an inclusive and supportive environment. Come join us on our quest for better healthcare!

Frequently Asked Questions (FAQs) for Patient Service Representative - Student Health Evanston Full time Days Role at Northwestern Memorial Healthcare

What are the responsibilities of a Patient Service Representative at Northwestern Medicine?

As a Patient Service Representative at Northwestern Medicine, your primary responsibilities include checking patients in and out, confirming patient identities, updating demographic and insurance information, and collecting co-payments. You will also be responsible for creating a welcoming environment, communicating effectively with patients about their appointments, and managing billing information accurately.