If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Customer Support Specialist at Odeko, your mission will be to advocate for our amazing neighborhood cafes and coffee shops. We believe in the power of small businesses and are dedicated to supporting them through innovative technology. Your main responsibility will be acting as the first point of contact for customers in the Northeast region, providing exceptional support via email, chat, and social media. You'll be the friendly voice that guides them through any challenges they may face, whether it's troubleshooting our Order Ahead app or answering questions related to our eCommerce services. With a passion for customer care and a problem-solving mindset, you'll collaborate with our diverse teams across Account Management, Sales, Tech, and Operations to ensure that every customer interaction is smooth and satisfying. Your knack for clear communication and attention to detail will shine as you maintain records in Hubspot, our CRM system, and create informative content to empower our customers. This is a remote position, making it perfect for someone who thrives in fast-paced environments while prioritizing multiple tasks. With a salary range of $52,000 to $60,000, plus great benefits, the opportunity to grow your career in a dynamic company like Odeko is just a step away. Join us, and help us champion the coffee community together!
Our mission is to support the small businesses that power our economy.
52 jobsSubscribe to Rise newsletter