Customer Support Specialist - Northeast
Skills
- Excellent communication
- Empathy
- Problem-solving
- Attention to detail
- Computer proficiency
Responsibilities
- Act as the first point of contact for customer support questions
- Create a personalized service experience for customers
- Troubleshoot user problems with the Order Ahead app
- Assist ecommerce, shipping, and bulk customers
- Maintain support contacts and history in Hubspot
- Cross-functional partnership to resolve customer issues
- Review delivery reconciliations and issue credits
- Make customer experience recommendations
- Create expert customer content
- Own performance metrics related to customer satisfaction
Benefits
- Fast-paced environment
- Growth opportunities
- Competitive compensation
- Healthcare benefits
- Equity opportunities
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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