Customer Support Specialist - Southeast
Skills
- Customer service experience
- Problem-solving skills
- Strong writing skills
- Computer proficiency
- Ability to manage multiple tasks
Responsibilities
- Act as the first point of contact for customer support questions.
- Create personalized service experiences for Odeko customers.
- Troubleshoot user problems with Odeko’s applications.
- Assist with inquiries from ecommerce, shipping and bulk customers.
- Maintain support contacts and history in Hubspot.
- Collaborate with other departments to resolve customer issues.
- Review delivery reconciliations and issue credits.
- Make recommendations to improve the customer experience.
- Create expert customer content to guide customers.
- Own performance metrics on customer satisfaction.
Benefits
- Competitive compensation
- Healthcare benefits
- Equity opportunities
- Growth opportunities
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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