Manager, Risk and Compliance

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

We are looking for a Manager, Risk and Compliance to lead Olo’s Payment Facilitator compliance and risk program as well as support corporate compliance and privacy initiatives. This role is critical to mitigating financial crime, fraud, and regulatory risk by performing merchant due diligence, transaction monitoring, and compliance oversight. Reporting to the VP, Deputy General Counsel, Privacy, you will also support corporate compliance frameworks, privacy programs, and Olo’s overall risk management strategy.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

• Payment Facilitator Compliance and Risk Program:
• Lead the merchant due diligence and underwriting process, ensuring alignment with Olo and its acquirer’s risk appetites 
• Conduct daily oversight of merchant activity, leverage transaction monitoring tools to detect, investigate, and report anomalies or high risk transactions
• Conduct ongoing reviews of merchant activity and monitor merchants’ adherence to card network requirements, contractual obligations, and industry best practices
• Serve as a subject matter expert on anti-money laundering, counter-terrorist financing, and other regulatory compliance requirements
• Collaborate with Product, Engineering, and Development teams to maintain and enhance account onboarding, due diligence, and transaction monitoring systems
• Collaborate with Olo’s Learning & Development team to create, maintain, and distribute training materials to educate employees on compliance requirements and expectations
• Ensure proper document and record retention policies are in place and followed, in accordance with various regulations and industry requirements
• Monitor evolving PayFac regulations and industry best practices

• Corporate Compliance and Privacy:
• Support the implementation, management, and enhancement of the privacy and compliance programs
• Assist with the development, implementation, and maintenance of corporate policies and procedures to ensure adherence to applicable laws, rules, regulations, and industry standards
• Assist with data mapping, including conducting informational interviews and creating and maintaining records 
• Assist with the privacy rights processes
• Serve as subject matter expert and key point of contact for all departments on issues and questions relating to Olo’s risk and compliance policies and procedures
• Proactively monitor and analyze regulatory changes, industry developments, and emerging risks that may impact Olo’s risk profile
• Assist with the implementation, management, and enhancement of Olo’s privacy awareness and compliance training programs
• Collaborate with other legal and compliance subject matter experts to ensure a holistic approach to risk and compliance

• 5+ years of risk management experience with a focus on payments
• Bachelor’s Degree or higher from an accredited institution
• Knowledgeable about AML, BSA, and OFAC
• Broad operational knowledge across a range of risk and compliance disciplines
• Ability to operationalize compliance and privacy laws, regulations, and industry standards, and devise pragmatic solutions
• Experience with due diligence tools (e.g., LexisNexis Risk Narrative)
• Familiarity with state privacy laws (e.g., CCPA) and privacy compliance frameworks
• Aptitude and experience working both collaboratively and with a high degree of autonomy
• Excellent verbal & written communication skills with the ability to communicate with stakeholders across multiple departments and levels
• Ability to proactively manage multiple projects and tasks independently, demonstrating good judgment in prioritization and time management
• Excitement about Olo’s products, services, and mission

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $91,000 - $131,000 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

California Residents: CCPA notice