Banquet Server | On Call - job 2 of 2

As a Banquet Server at the Omni Chicago Hotel, your primary responsibilities include performing designated banquet side work, adhering to service standards, and meeting the needs of guests during various functions. You'll also assist in maintaining the organization of banquet supplies and communicate any necessary repairs to the Banquet Manager, ensuring compliance with liquor liability laws and details specified in Banquet Event Orders (BEOs).

To qualify for the Banquet Server position at Omni Chicago, candidates need to have a flexible schedule and be willing to work during days, nights, weekends, and holidays. Additionally, prior serving experience in a four-star or four-diamond hotel is preferred, and candidates must be TIPS certified. The role also requires the ability to lift up to 50lbs and stand for long periods.

Banquet Servers at the Omni Chicago Hotel enjoy a range of benefits including a competitive hourly wage, access to health benefits upon meeting eligibility requirements, discounts at the hotel’s restaurant and other Omni properties, corporate discounts, and opportunities for continued education. Additionally, you receive paid leave accrual and the chance to work in a supportive environment that fosters growth.

Customer service experience is essential for the Banquet Server role at Omni Chicago Hotel. As you will be directly interacting with guests, having strong communication skills and the ability to provide excellent service enhances the guest experience. Past experience in a similar environment will make you better equipped to handle diverse guest needs effectively.

The schedule for a Banquet Server at Omni Chicago is flexible, reflecting the demands of the hospitality industry. You should be prepared to work various shifts including days, nights, weekends, and holidays, allowing for a dynamic work experience that can accommodate personal scheduling needs while serving important events.

When answering this question, detail your previous experience in banquet serving, emphasizing any specific duties such as setting tables, serving food and drinks, and managing guest requests. Be sure to highlight any roles in similar high-quality environments to showcase your fit for the position at Omni Chicago.

Explain your approach for handling challenging situations with customers. Highlight your ability to remain calm, listen attentively, and find solutions to their issues. Providing an example where you diffused a situation positively will resonate well with interviewers.

Discuss the specific strategies you employ to maintain high service standards. This could include attending pre-meal meetings, preparing equipment ahead of time, and adhering to event specifications. Practical examples from past experiences can help illustrate your commitment.

Describe your process for managing priorities effectively in a fast-paced environment. You might mention creating a checklist, communicating with team members, and staying organized to ensure that all guests receive timely and attentive service throughout the event.

This is an opportunity to show your knowledge of liquor liability laws and their significance in ensuring guest safety and compliance with regulations. If you are TIPS certified, mention this credential and explain how it prepares you to adhere to such laws diligently.

Share what drives your passion for the service industry. This might include your love for working with people, the excitement of events, or a desire to create memorable experiences for guests. Personal anecdotes can enhance your response.

Provide a specific example where you exceeded a guest's expectations. Focus on the actions you took, how they responded, and what you learned from that experience to demonstrate your commitment to exceptional service.

Explain your approach to multitasking effectively. Discuss any techniques you use to keep track of multiple guests or tables, such as prioritizing requests or using organization methods that help you manage responsibilities efficiently during busy events.

Share an incident where collaborating with your coworkers led to a successful event or resolved a problem. Emphasize the importance of teamwork in the hospitality industry and how you value working as part of a team to achieve common goals.

Identify important qualities such as excellent communication skills, a friendly demeanor, attention to detail, and the ability to work in a fast-paced environment. Relate these qualities to your own work ethic and experiences to demonstrate that you embody them.