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Solutions Architect, Startups - job 2 of 3

About the team

The Solutions Architecture team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a technically proficient, business-minded Solutions Architect to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, guiding them through ideation, development, delivery, and scaling to accelerate and maximize the value of what they build on our platform. You will have the opportunity to work on the most novel and creative use cases being built on our API, serving as a critical partner in collecting and delivering high-fidelity product and model feedback internally. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product teams, and you will report to the Startups Solutions Architecture Lead.

This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

  • Partner closely with strategic startup customers as their technical thought partner to build novel applications on our API, helping them rapidly move from ideation to scale.

  • Provide proactive guidance to maximize business impact and accelerate application development.

  • Experiment and prototype alongside customers, demonstrating practical use cases.

  • Contribute to open-source resources and scale the function by sharing knowledge, codifying best practices, and publishing useful resources.

  • Synthesize and deliver valuable feedback to the Product and Research teams.

  • Build relationships within the startup ecosystem, serving as a technical partner to both individual customers and the broader community.

You’ll thrive in this role if you:

  • Have 5+ years of experience as a software engineer, ML engineer or equivalent, ideally in a startup environment; experience as a founder or founding engineer is highly valued.

  • Have passion for startups and a belief in their potential to become future large enterprises.

  • Are proficient in Python, JavaScript, and a strong grasp of AI/LLM best practices.

  • Built and/or delivered prototypes on top of our API platform.

  • Can proactively identify opportunities for maximizing our customers’ business value through leveraging the OpenAI API.

  • Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

  • Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

  • Are an effective, high throughput operator who can drive multiple concurrent projects and prioritize ruthlessly. 

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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What You Should Know About Solutions Architect, Startups , OpenAI

Are you ready to make an impact in the world of AI? Join OpenAI as a Solutions Architect focused on Startups in London! You will be at the forefront of deploying innovative Generative AI applications for a diverse range of customers, from spirited startups to established enterprises. In this role, you'll partner with some of the most exciting AI startups globally, guiding them from ideation through to scale, showcasing your technical expertise and business acumen. Collaborate closely with cross-functional teams—Sales, Solutions Engineering, Applied Research, and Product—to ensure our customers unleash the full potential of our platform. You will have ample opportunities to experiment and prototype on real-world challenges while delivering high-quality feedback that informs our products. If you have a passion for entrepreneurship and a strong foundation in software and machine learning, this is the role for you. You'll enjoy a hybrid work model with three days in the office each week, and we provide relocation assistance for new team members. Your journey at OpenAI promises to be filled with creativity, collaboration, and the thrill of building ground-breaking AI solutions. So, if you’re ready to support the startup ecosystem and help shape the future of technology, we would love to have you on our team!

Frequently Asked Questions (FAQs) for Solutions Architect, Startups Role at OpenAI
What are the primary responsibilities of the Solutions Architect at OpenAI?

As a Solutions Architect at OpenAI, your primary responsibilities include partnering with strategic startup customers as their technical advisor, ensuring effective deployment of AI applications using our API, and providing proactive guidance to maximize their business impact. You will also experiment and prototype applications, contribute to open-source resources, deliver valuable feedback to internal teams, and build relationships within the startup ecosystem.

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What qualifications are necessary for the Solutions Architect position at OpenAI?

Candidates for the Solutions Architect role at OpenAI should have at least 5 years of experience in roles such as software engineer or machine learning engineer, preferably in a startup environment. Experience as a founder or founding engineer is highly valued. A deep understanding of Python, JavaScript, and AI/LLM best practices is crucial, along with the ability to drive multiple projects simultaneously.

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How does the hybrid work model work for the Solutions Architect role at OpenAI?

The Solutions Architect role at OpenAI operates on a hybrid work model, requiring team members to work three days in the office each week. This approach allows for a dynamic collaboration environment while also giving flexibility for remote work. New employees are also offered relocation assistance to help them transition comfortably.

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What type of experience is beneficial for a Solutions Architect working with startups at OpenAI?

Experience in a startup environment is highly beneficial for a Solutions Architect at OpenAI. Candidates who have been involved in startups as founders or founding engineers, or who have delivered projects that leverage AI technologies will find that their background positions them well for this role. Additionally, being proactive in identifying business value opportunities for customers is key.

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What is the significance of feedback collection in the Solutions Architect role at OpenAI?

As a Solutions Architect at OpenAI, collecting and synthesizing feedback from startup customers is essential. It provides critical insights that help refine our AI products and solutions. By acting as a bridge between our clients and internal teams, this position plays a vital role in ensuring that the needs of our users are understood and implemented effectively.

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Common Interview Questions for Solutions Architect, Startups
Can you describe your experience with AI technologies relevant to the Solutions Architect role?

When answering this question, focus on specific projects where you've implemented AI solutions. Discuss the technologies you used, the impact of your work, and how you approached problem-solving. Highlight any relevant experience with OpenAI APIs, as understanding their capabilities is crucial for this role.

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How do you prioritize multiple projects at once?

To address this, explain your prioritization method. You might discuss tools you use for project management, how you assess project impact, and how you communicate with stakeholders to ensure alignment. Emphasize your ability to remain organized and focused under pressure.

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What strategies would you use to help a startup accelerate its development process with OpenAI's Platform?

Share strategies that include initial brainstorming sessions to define the project scope, iterative prototyping, and rapid feedback loops. Highlight the importance of aligning with their goals to ensure that you’re providing tailored support that maximizes their business value.

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How do you build relationships in a startup ecosystem?

Discuss the importance of networking and attending industry events. Share your experience in connecting with founders, collaborating with other stakeholders, and how those relationships foster mutual growth. Mention any online communities or forums where you actively engage.

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Describe a time when you made a mistake on a project. What did you learn?

Be honest about the situation and take ownership. Discuss the mistake's impact, what measures you implemented to resolve it, and how the experience shaped your approach to future projects. This demonstrates humility and a learning mindset.

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Explain how you approach problem-solving in a technical setting?

Talk about your systematic approach to identifying issues, gathering data, brainstorming solutions, and testing them. Emphasize your analytical skills and adaptability in the face of complex technical challenges.

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What do you believe are the biggest challenges facing AI startups today?

Reflect on industry trends and provide thoughtful insights on challenges such as funding, market saturation, or technological limitations. Show that you stay updated on the latest developments in both the AI field and the startup landscape.

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How do you maintain your knowledge of the latest AI developments?

Discuss your commitment to continuous learning through courses, webinars, industry conferences, and networking. Mention specific resources or communities that help you stay informed about advances in AI and related technologies.

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What role does customer feedback play in your work as a Solutions Architect?

Explain how gathering and analyzing customer feedback is integral to refining technical solutions. Discuss how you use this information to enhance product offerings and tailor solutions to meet client needs effectively.

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How would you explain technical concepts to a non-technical audience?

Share your approach of using analogies and simple language to demystify complex topics. Emphasize the importance of understanding the audience's perspective and ensuring clarity in communication.

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OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.

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CULTURE VALUES
Inclusive & Diverse
Feedback Forward
Collaboration over Competition
Growth & Learning
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 4, 2025

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