Job details

Customer Success Manager

OpenSesame is dedicated to developing productive and admired workforces by providing a vast catalog of eLearning courses. They are seeking a Customer Success Manager to enhance customer relationships and drive account growth.

Skills

Exceptional communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Project management skills.
Ability to work independently and collaborate with teams.
Familiarity with CRM tools like Salesforce.

Responsibilities

Act as the primary point of contact for customer inquiries.
Monitor customer success metrics including renewals and satisfaction.
Conduct regular account reviews to foster ongoing engagement.
Identify and pursue opportunities for account growth.
Develop deep product knowledge to assist customers.

Education

Bachelor's degree preferred in a related field.

Benefits

Professional development opportunities.
Health insurance and 401(k) matching.
Paid time off.
Performance-based bonuses.

To read the complete job description, please click on the ‘Apply’ button

OpenSesame Glassdoor Company Review

3.3

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CEO of OpenSesame

Don Spear

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By OpenSesame

We help companies develop the world’s most productive and admired workforces.Our vision: A world where everyone can easily access the training they need to advance their purpose.

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Education & Training Services

TEAM SIZE