Operations Analyst

Company Overview: 

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

The Role:

Digible, Inc. is looking for an Operations Analyst to join our team! As the Operations Analyst, your main objective is to improve the overall efficiency of the company by identifying operational issues and fostering accountability by tracking leading and lagging measurables. You will be collecting data, joining it together, and building analytics to tell a story about the organization’s processes, capacity, performance and operating efficiency. Additionally, you should obsess about what metrics & goals have the strongest correlation / causation to the expected outcomes and assist key stakeholders on implementing them. The position will report to Digible’s Chief Operating Officer, and work closely with the Marketing Operations Engineer, Implementation Manager, and leadership of the major functions of the enterprise. 

You’ll love this job if you:

• Obsess with measuring business operations and performance
• Believe in driving accountability with KPI’s and measurables
• Subscribe to the philosophy that each seat in the company has 1 critical number 
• Results based and know when and how to most appropriately leverage OKR’s
• Naturally curious about how to improve the efficiency of business operations
• Lead with data to inform and make decisions  
• Love to wrangle, structure, and automate data
• Passion for designing visualizations that provide clear and actionable insights
• You pride yourself on accuracy of information
• You effectively communicate and collaborate cross functionally
• Loves working as a team - You naturally think “we” instead of “I” 

What you’ll do:

• Own operations analytics by assisting and consulting with the Chief Operating Officer to uncover opportunities to improve efficiencies and track progress of key initiatives
• Partner with leadership to assure leading indicators are actionable and meaningful in achieving their expected outcomes or lagging measurables 
• Develop and maintain operations analytics including but not limited to leading KPIs, lagging measurables, media performance benchmarks, and process, capacity & error rate analytics by:
• Writing SQL to structure and build data sets
• Collect, store, automate all company metrics 
• Partner with the Data and Analytics department to have ETL processes developed & automated
• Build and maintain compelling analytics dashboards
• Develop, maintain, and report on all major functions measures & KPIs
• Integrate & automate measures in to our EOS software’s data scorecards
• Perform ad-hoc analyses as requested
• Assist Marketing Operations Engineer with Salesforce Admin duties such as managing users, quality control, and data integrity 

How success will be measured:

• Accounts per Employee, Operating Costs / Accounts, Labor Efficiency Ratio (LER)
• Completeness of measures in EOS Scorecard
• Relevant leading indicators to expected outcomes/measures (Causation)
• Actionable measures: # or % of issues created from EOS data scorecards
• Reporting & data accuracy

You should have:

• 2+ years of operations or business analytics experience including developing and maintaining KPI’s and OKR’s
• Bachelor degree in business analytics, operations research, data analytics, or economics
• Master degree in a like discipline is a plus, but not required 
• Built and maintained cross functional dashboards and scorecards
• Strong ability to mine data and build data models in SQL
• Intermediate to advanced SQL including 2+ years of utilizing for analytics development
• Experience with data visualization tools such as Quicksight, Looker, Tableau, etc
• Experience with data warehouses such as Snowflake, Big Query, or Redshift

Our general interview process is outlined HERE.

Core Values:

Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.

Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.

Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.

Humility - The recognition and daily practice that "we" is always greater than "I".

Happiness - The decision to prioritize passion and love for what we do above everything else.

Pay, Perks and Such:

• Annual Salary of $75,000 - $90,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement. 
• We offer 11 paid holidays (New Years Eve, New Years Day, MLK day, Memorial Day, Independence Day, Labor Day, Day before Thanksgiving, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas) 
• 401(k) + 5% employer match
• 50% employer paid health benefits, including Medical, Dental, and Vision. 
• We provide $75/ month reimbursement for Physical Wellness 
• We provide $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Monthly subscription for financial wellness 
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees
• Employee Development Program