Community Partnerships Manager - Pittsburgh, PA

The Community Partnerships Manager at Ophelia will implement outreach strategies to reach new markets, build and manage referral relationships with healthcare providers and community organizations, and lead community engagement initiatives to enhance Ophelia’s services for those dealing with opioid use disorder. Additionally, they will analyze feedback from partners to refine strategies and work closely with internal teams to ensure successful implementation and market penetration.

To be considered for the Community Partnerships Manager role at Ophelia, candidates should have 2-5 years of experience in a customer or community-facing role within the addiction treatment space or broader healthcare. Strong relationship-building skills, a passion for supporting marginalized communities, and the ability to develop outreach strategies are essential. The ability to maintain professionalism while handling sensitive information is also vital.

As a Community Partnerships Manager at Ophelia, you’ll enjoy a robust benefits package including competitive medical and health coverage, 20 days of PTO yearly, a work-from-home stipend, and a 401k contribution platform. Additionally, performance-based bonuses and equity grants are available, ensuring that you are rewarded for your contributions to Ophelia's mission.

Ophelia fosters effective community partnerships through consistent engagement and communication, collecting and analyzing feedback from partners, and continually refining referral strategies. The Community Partnerships Manager plays a crucial role in ensuring that the services offered align with community needs while establishing trust and collaborative efforts with local stakeholders.

Ophelia is revolutionizing the treatment of opioid use disorder by offering FDA-approved medication and clinical care through a convenient telehealth platform. By expanding access to evidence-based treatments, Ophelia aims to restore quality of life for individuals affected by OUD. The efforts of the Community Partnerships Manager significantly contribute to increasing awareness and collaboration with local communities, thereby enhancing the impact of Ophelia’s services.

To build and maintain relationships with community partners, I would prioritize understanding their needs and objectives. Active listening and open communication are crucial to establishing trust. I would engage regularly with partners through meetings and events, ensuring that they feel valued and informed. Lastly, demonstrating the tangible benefits of our collaboration would help solidify long-term partnerships.

Certainly! In my previous role, I implemented a community health fair that brought together local healthcare providers and organizations. By collaborating on informational workshops about addiction treatment, we raised awareness about available resources and successfully established plusieurs referral pathways, significantly increasing our patient outreach.

I would start by identifying the key community leaders and organizations who can help amplify our message. Then, I'd organize informative sessions, both in-person and virtually, to outline how Ophelia's telehealth services work, emphasizing convenience and confidentiality. Tailoring the education materials to address specific local community needs and concerns would also be essential.

To evaluate the success of partnership initiatives, I would track metrics such as the number of referrals generated, participant feedback from events, and engagement levels in community outreach efforts. Additionally, monitoring the improvement in patient treatment access and outcomes would provide valuable insights into the effectiveness of these partnerships.

When faced with challenging conversations, I would approach the stakeholders with empathy, listening to their concerns and perspectives. Providing factual information and success stories related to Ophelia’s impact can help shift their viewpoint. Building a rapport through transparency and ongoing dialogue is key to gaining their support over time.

I've spent several years working with marginalized populations, which has deeply informed my understanding of their unique challenges. This experience shapes my approach by making me more attuned to their needs and ensuring that my outreach strategies resonate with their specific circumstances. This empathy guides me in creating meaningful and supportive partnerships.

To ensure confidentiality and professionalism, I would strictly adhere to established protocols and guidelines while working with sensitive information. Building trustworthy relationships also involves establishing clear communication about what information can be shared and committed confidentiality to maintain the integrity of our partnerships.

In a previous role, I realized our initial outreach strategy was yielding low engagement in one area. By analyzing performance metrics, I identified the need to adjust our messaging and focus on local cultural nuances. After pivoting our approach to include community-focused language and addressing specific barriers, we saw a resurgence in interest and partner engagement.

Community feedback is crucial in shaping service delivery as it directly reflects the needs and concerns of the population we aim to serve. Active solicitation of this feedback allows us to tailor our services more effectively and ensures that we remain responsive to the community's evolving needs. This iterative approach can significantly enhance our outreach efforts.

I believe I would be a strong fit for the Community Partnerships Manager role at Ophelia because I have a proven track record in building relationships within the healthcare sector, combined with a passion for supporting individuals affected by opioid use disorder. My ability to communicate effectively, coupled with my empathetic approach, allows me to connect with diverse stakeholders and drive impactful partnerships.