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Senior Account Manager - Government

Company Description

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

You will provide tailored employment solutions and consulting services to a portfolio of Government & Education clients, at both a departmental and functional level. The NSW Gov portfolio contains the largest workforce in the state; as such the NSW Gov SAM is a key member of the SEEK Government team and beyond the key responsibilities below is expected to share insights and knowledge with other members of the team.

Key responsibilities

  • Drive revenue and product adoption for SEEK through a dedicated effort focused on key stakeholders/client’s product and service experience across all government departments and bodies and education clients
  • Maintain strategic relationships and high level of engagement with campaign and non-campaign teams, to drive product utilization across all customers
  • Develop collaborative relationships with agencies, such as PSC, Regional NSW and Transport for NSW, to drive advocacy for SEEK products and services
  • Convert new business opportunities through in depth market analysis, insights and stakeholder engagement to ensure maximized uptake of SEEK products and services and identify opportunities for increased adoption and exposure of the SEEK brand
  • Ability to engage key stakeholders from Senior Departmental Directors through to junior administrative personnel
  • Maintain a thorough understanding of Government policies, systems, structures and objectives at all times.

Qualifications

  • Proven track record of success in new business acquisition in a competitive environment, using a solution based sales methodology
  • Exceptional account management skills, with demonstrated success in growing revenue across an existing portfolio of customers
  • Demonstrated experience in adopting a solution sales methodology and associated processes
  • Detailed understanding of online recruitment in Australia and international markets
  • Ability to deal with complexity and ambiguity and demonstrate resilience
  • Ability to develop and maintain deep and meaningful stakeholder relationships, at both junior and senior levels
  • Strong negotiation and influencing skills.

Additional Information

At SEEK we offer:

  • Annual Performance Bonus Plan
  • Support of flexible working, including a mix of office and work from home days depending on your role.
  • Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
  • Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
  • SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030. 

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

What You Should Know About Senior Account Manager - Government, Seek

At SEEK, we’re on the lookout for a Senior Account Manager - Government who is passionate about creating tailored employment solutions for our diverse portfolio of Government & Education clients in North Sydney, Australia. As a key player in our SEEK Government team, your role will involve driving product adoption and unleashing the full potential of our technology solutions across various government departments and educational institutions. You'll get to build and maintain strong relationships with key stakeholders, ensuring they have the best possible experience with our products and services. Your expertise in account management will shine as you convert new business opportunities and deepen your understanding of government policies and systems. We pride ourselves on our high-performance culture and inclusive environment where your unique insights and experiences are valued, making every day at SEEK exciting. With our commitment to innovation and creative solutions, you’ll also have the opportunity to collaborate with agencies like PSC and Transport for NSW, pushing the boundaries of what we can achieve in the employment landscape. If you're looking to join a team that celebrates diversity and fosters a culture of wellbeing, this might just be the perfect fit for you. We can’t wait to meet you and see how your skills can contribute to our mission of helping people lead fulfilling working lives!

Frequently Asked Questions (FAQs) for Senior Account Manager - Government Role at Seek
What are the key responsibilities of a Senior Account Manager - Government at SEEK?

As a Senior Account Manager - Government at SEEK, your main responsibilities include driving revenue through product adoption, maintaining strategic relationships with key stakeholders, and converting new business opportunities. You will also engage with various government departments and agencies to advocate for SEEK's offerings, ensuring clients benefit from tailored employment solutions and consulting services.

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What qualifications are required for a Senior Account Manager - Government position at SEEK?

To be a successful Senior Account Manager - Government at SEEK, candidates should have a proven track record in new business acquisition, exceptional account management skills, and experience with solution sales methodologies. Understanding online recruitment processes in Australia is essential, along with the ability to develop meaningful relationships across different levels within government bodies.

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What is the work culture like at SEEK for a Senior Account Manager - Government?

SEEK promotes a high-performance culture where diversity and inclusion are highly valued. As a Senior Account Manager - Government, you can expect a collaborative environment that encourages innovation and creative problem solving. The company supports employee wellbeing and offers flexible working arrangements, which contributes to a positive work-life balance.

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How does SEEK support the career growth of a Senior Account Manager - Government?

At SEEK, the growth and development of our employees are prioritized, especially for roles like Senior Account Manager - Government. Employees benefit from an annual performance bonus plan, opportunities for skill development, and support for flexible working arrangements that foster a healthy career progression path within the organization.

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What kind of clients will a Senior Account Manager - Government work with at SEEK?

In your role as a Senior Account Manager - Government at SEEK, you'll work with a diverse range of clients spanning government departments and educational institutions. This includes engaging with high-profile stakeholders and agencies to deliver bespoke employment solutions while enhancing their experience with SEEK's products and services.

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Common Interview Questions for Senior Account Manager - Government
What strategies would you employ to drive product adoption in government departments?

I would focus on building strong relationships with key stakeholders, conducting regular check-ins to gather feedback, and understanding their unique challenges. Tailoring our solutions to meet those needs can increase product engagement and utilization.

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How do you manage competing priorities as a Senior Account Manager?

I use a combination of time management and prioritization techniques, such as making daily to-do lists and setting clear goals. By staying organized, I ensure that urgent matters are addressed without losing sight of long-term account strategies.

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Can you describe a time you successfully converted a new business opportunity?

I once identified a gap in services that a local government department needed. By leveraging market analysis and engaging key stakeholders, I presented a tailored solution that addressed their needs, resulting in a successful partnership and elevated service adoption.

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What defines your approach to relationship building in a government setting?

I believe in transparent communication and active listening. Understanding the needs and goals of my stakeholders allows me to foster trust and build long-lasting relationships that are mutually beneficial.

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How do you stay updated on government policies and market trends?

I regularly engage with industry publications, attend relevant seminars, and maintain a network with peers within government sectors. Being proactive in learning ensures I provide informed solutions and aligns our offerings with current policies.

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What successes have you had in account management that you can bring to SEEK?

I have consistently exceeded revenue targets in previous roles by successfully identifying and capitalizing on new opportunities. My focus on building strategic relationships has led to increased product adoption and significant account growth.

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Describe your experience with solution sales methodology.

My experience with solution sales methodology involves deeply understanding client needs, presenting tailored solutions, and guiding them through the implementation process. This approach facilitated successful engagements and repeat business in my previous roles.

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How do you approach negotiation with stakeholders?

My negotiation approach is centered around understanding the goals of both parties and finding common ground. I aim to create win-win scenarios where stakeholders feel they’re part of the solution, leading to positive outcomes for all.

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How important is data in your decision-making process?

Data is crucial in my decision-making process. I analyze market trends, client performance metrics, and feedback to inform my strategies, ensuring my decisions are data-driven and results-focused.

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What do you believe is the most challenging aspect of being a Senior Account Manager?

One of the most challenging aspects can be managing complex relationships and expectations. However, with effective communication and a strategic approach to engagement, these challenges can be turned into opportunities for growth and innovation.

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CULTURE VALUES
Customer-Centric
Mission Driven
Dare to be Different
Diversity of Opinions
Friends Outside of Work
Startup Mindset
Emails over Meetings
Transparent & Candid
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Learning & Development
Paid Holidays
Paid Sick Days
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 6, 2025

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