Director, Practice Operations

As the Director of Practice Operations at Oscar, your main responsibilities include overseeing all operations for the Oscar Medical Group, which supports over 100 providers. You'll be accountable for operational excellence, ensuring provider satisfaction, and ensuring alignment between clinical and operational functions. You'll also lead a direct team and manage day-to-day operations while staying updated on compliance and regulatory requirements.

To be considered for the Director of Practice Operations role at Oscar, candidates typically need a minimum of 10 years of practice management experience, at least 7 years of which should involve leading teams. Also required are substantial direct collaboration experience with clinicians, expertise in multi-state medical licensing, and oversight of revenue cycle operations. Proficiency in project management and tools like Google Sheets is also highly regarded.

The Director of Practice Operations at Oscar plays a vital role in shaping our company culture by ensuring that our providers feel valued and engaged. This position is designed for someone who aligns operational goals with a culture of collaboration and innovation, marrying clinical insights with operational strategies to create a more cohesive work environment.

Yes! The Director of Practice Operations role at Oscar is primarily remote, but candidates based within commutable distance to our New York, Los Angeles, or Tempe offices are expected to work in-office at least twice a week. Oscar values flexibility and connectivity, making it an ideal environment for motivated individuals across various locations.

Oscar provides a range of attractive benefits for the Director of Practice Operations position, including competitive salary packages, comprehensive health benefits (medical, dental, and vision), unlimited vacation, annual performance bonuses, and equity grants. They also focus on an inclusive culture where all employees can thrive, offering professional development opportunities and work-life balance.

To ensure operational excellence, I focus on establishing clear accountability measures within the team, setting performance targets, and regularly reviewing progress against those goals. I also emphasize the importance of communication and collaboration between team members to facilitate a supportive and proactive environment.

Certainly! I have over 5 years of hands-on experience with multi-state medical licensing, working directly with healthcare providers to ensure compliance across various state regulations. I've successfully navigated the complexities of licensing applications and renewals, which has given me a solid understanding of the operational challenges in this area.

My strategy for leading cross-functional teams involves creating open lines of communication and establishing shared goals. I believe in setting collaborative objectives, utilizing different perspectives, and leveraging the strengths of team members to drive project success. I also host regular check-ins to ensure alignment and address any challenges.

Staying informed on regulatory changes is essential. I dedicate time each week to review updates and ensure our operations align with new requirements. Additionally, I train my team on these changes and integrate compliance checks into our processes to maintain operational integrity.

My approach to process improvement involves closely analyzing current workflows to identify gaps or inefficiencies. I use data-driven methods to gather insights and collaborate with team members to brainstorm potential solutions. Implementing iterative improvements allows for ongoing optimization of operations.

To keep providers engaged and satisfied, I prioritize open communication and regular feedback. By fostering a collaborative environment for content development and involving them in cultural initiatives, I ensure they feel valued and invested in the organization's mission and goals.

Technology is a key component of my management style, enabling data analysis and efficient project tracking. I leverage tools like Google Sheets for performance monitoring and visual reporting to communicate updates clearly. Embracing digital solutions enhances team collaboration and improves overall operational efficiency.

One successful large-scale initiative I managed involved streamlining the revenue cycle process across multiple departments. By analyzing current practices and facilitating cross-departmental workshops, we identified issues and implemented new workflows. This resulted in a significant increase in billing efficiency and reduced inconsistencies.

I measure success in operations management through performance metrics, such as throughput, compliance rates, and provider satisfaction scores. Regular assessments help identify areas for improvement, and I use these insights to drive strategic goals and team performance in alignment with Oscar's objectives.

I'm motivated by the opportunity to create meaningful change within healthcare. Seeing the direct impact of my team's efforts on providers and patients drives my passion. I love fostering a collaborative culture that empowers individuals and aligns operational success with improving the overall healthcare experience.