Business Operation Specialist

The Business Operation Specialist at OSL Group is responsible for organizing promotional events, conducting market research, monitoring operational data, and collaborating with cross-functional teams to achieve set OKR targets. This role is essential for enhancing the institutional brand, compiling performance reports, and tracking KPIs, ensuring efficient business operations.

To be considered for the Business Operation Specialist position at OSL Group, candidates should possess a Bachelor's degree in business or a related field, and have a minimum of 3 years of experience in a sales support role within the financial services sector. Excellent organizational skills and fluency in both English and Mandarin are also required.

A Business Operation Specialist contributes to OSL Group's growth by conducting market analysis, enhancing the operational monitoring system, and organizing events that boost brand visibility. This role also supports senior sales professionals and helps maintain the quality of services provided to institutional clients, aligning with the company's strategic objectives.

A Business Operation Specialist at OSL Group must demonstrate strong interpersonal skills, including effective communication and collaboration capabilities. Given the cross-departmental nature of the role, the ability to engage with diverse teams and stakeholders is crucial for driving initiatives and achieving shared goals.

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is essential for a Business Operation Specialist at OSL Group. These tools are vital for compiling reports, analyzing data, and creating presentations that effectively communicate operational performance and insights.

When answering this question, highlight specific events you have coordinated, detailing your role and what made those events successful. Emphasize your organizational skills, ability to work with cross-functional teams, and how you managed logistics to deliver impactful experiences.

To effectively answer this question, describe your strategy for prioritization. You might mention your use of tools to track tasks, how you assess deadlines and importance, and examples of situations where you successfully managed competing priorities to deliver on time.

Discuss any specific techniques or tools you use, such as surveys, competitor analysis, or trend monitoring. Provide examples of how your research has informed strategies in previous roles, showcasing your analytical skills and ability to draw actionable insights.

When responding, emphasize your attention to detail, any checks and balances you use to verify data, and tools or software that help maintain accuracy in reporting. Sharing a past experience where your accurate reporting led to significant outcomes can also strengthen your answer.

In your answer, illustrate a specific project where you collaborated with different departments. Explain the objectives, your contributions, and how this teamwork led to the success of the project. Highlight any challenges faced and how you overcame them.

Describe your familiarity with KPIs and how you've used them to evaluate success in previous roles. Emphasize your ability to track, analyze, and report on KPIs, and how this information guided strategic decisions.

Outline strategies you employ to manage time effectively under pressure, such as breaking tasks into smaller parts, using digital tools for organization, and your approach to maintaining quality despite time constraints. Providing an example can illustrate your effectiveness.

Select a project where you played a key role and explain your contributions, the challenges faced, and the end results. Use this opportunity to showcase your project management skills and ability to achieve objectives within a set timeline.

Discuss specific strategies you implement to analyze competitors, such as reviewing their offerings, pricing models, and market positioning. Demonstrate how this research influences decision-making and outlines opportunities for innovation.

Answer by evaluating your proficiency levels and providing examples of how being fluent in Mandarin has benefitted your communication with clients or stakeholders, particularly in diverse environments such as OSL Group.