Technical Support Engineer II
Skills
- Excellent written and oral communication skills
- Experience in coding with Ruby, Python, JavaScript
- Experience with SQL queries
- Basic command line knowledge
- Hands-on support for SaaS customers
Responsibilities
- Provide excellent customer service and product support
- Identify and resolve customer issues
- Debug and resolve customer email requests
- Set up monitoring systems and integrate with PagerDuty
- Write custom scripts and documentation
- Respond to Major Incidents as the Customer Liaison
Education
- No specific education requirements mentioned, but relevant experience preferred.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- Generous paid vacation time
- Paid parental leave
- Paid volunteer time off
- Mental wellness programs
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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PagerDuty is an American, publicly listed cloud computing company headquartered in San Francisco with operations in Toronto, Atlanta, the United Kingdom, and Australia. We specialize in a SaaS incident response platform for IT departments.
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