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Senior Manager of Logistics Operations

At Pair Eyewear, we believe in placing our people at the center of everything we do. We are dedicated to fostering a joyful and dynamic workplace, providing our employees with an environment where they can thrive and make a meaningful impact.

Pair Eyewear is looking for an experienced self-starter to oversee our 3PL relationship and manage day to day operations (receiving, shipping, inventory control) at our production facility in Irvine, CA. The ideal candidate will be well-versed in warehouse operations and be able to manage people and create and refine processes in a fast-paced, ever-changing environment.  

What You’ll Do:

  • Oversee all aspects of our 3PL relationship, including daily inbound and outbound performance, space planning, and SLA adherence.

  • Ensure that all B2C customer orders are processed, shipped, and delivered in a timely manner, and any outliers are attended to swiftly.

  • Direct the fulfillment of B2B orders to a host of customers large and small, ensuring that we always put Pair’s best foot forward in our delivery of product.

  • Assure that our inventory control practices and cycle counting programs are state of the art and adhere to both internal and external auditing standards.

  • Manage our operational team at Pair’s production facility: receiving product, conducting putaway and replenishments to our lens and tops production lines, packing out, and transporting to our 3PL.

  • Partner with cross-functional teams on planning and execution of meaningful, large-scale projects (e.g. international expansion, peak holiday season).

Who You Are:

  • You live and breathe logistics operations and find great joy in driving up quality and efficiency while driving down costs.

  • You love inventory control and know best practices for protecting our assets.

  • You enjoy managing people, growing and developing everyone from hourly warehouse workers to supervisors and managers.  

  • You collaborate openly and honestly with your colleagues and don’t shy away from solving difficult problems.

  • You are detail-oriented and not afraid to get your hands dirty, but you can also see the forest for the trees and understand how to weave company strategy into your day to day.

  • You aren’t satisfied with the status quo and are consistently looking for ways to push the envelope in terms of performance.

  • You lead with a great deal of empathy.

Need to Have:

  •  5-7+ years working in logistics and warehouse operations, in both 3PL and company-owned environments.

  • Experience managing logistics for both B2B and B2C customers, with a focus on high-quality customer service.

  • Strong knowledge of inventory control practices, including cycle counting and adherence to audit standards.

  • Proven ability to lead and develop teams at all levels.

  • Experience working with ERP platforms such as Netsuite or similar tools.

Nice to Have

  • Experience with Netsuite is desired.

Some Benefits and Perks of Working At Pair:

  • Medical, Vision, and Dental insurance

  • Physical & Mental Wellness Benefits

  • Generous vacation policy

  • Volunteer Time Off

  • Dog friendly office 

  • Hybrid office policy 

  • Retirement savings plan options

  • Free eyewear (plus discounts for family and friends)

At Pair, we carefully consider a wide range of factors when determining compensation. These considerations can cause your compensation to vary. The pay range for this position is expected to be between $135,000 - $145,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Pair is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of actual or perceived age, ancestry, citizenship, color, disability, familial status, family responsibilities, gender identity/expression, genetic information, marital status, matriculation, national origin, personal appearance, political affiliation, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, socioeconomic status, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Average salary estimate

$140000 / YEARLY (est.)
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$135000K
$145000K

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What You Should Know About Senior Manager of Logistics Operations, Pair Eyewear, Inc.

At Pair Eyewear, we're all about bringing joy and dynamism into our workplace, where every team member can truly make a difference. We’re searching for a Senior Manager of Logistics Operations to join our vibrant team in Irvine, CA. If you've got a knack for warehouse operations and have honed your management skills in a fast-paced environment, you might just be the perfect fit! In this role, you’ll oversee our partnership with third-party logistics (3PL), managing daily operations which include receiving, shipping, and keeping a meticulous eye on inventory control. The perfect candidate will excel in ensuring timely processing and shipping of B2C customer orders while also fulfilling B2B demands. You’ll work directly with our operational team, making sure the product moves efficiently from our production lines to our 3PL. Collaboration is key as you partner with various teams for big projects like international expansion and peak seasons. We seek someone who is not only detail-oriented but also enjoys getting their hands dirty and leading with empathy, all while driving quality and efficiency. If you have 5-7 years of experience in logistics, including both 3PL and company-owned environments, and a passion for creating best practices in inventory control, we’d love to hear from you. Come help us elevate the Pair Eyewear experience, where your contributions matter!

Frequently Asked Questions (FAQs) for Senior Manager of Logistics Operations Role at Pair Eyewear, Inc.
What are the responsibilities of the Senior Manager of Logistics Operations at Pair Eyewear?

The Senior Manager of Logistics Operations at Pair Eyewear is responsible for overseeing the entire 3PL relationship, managing daily inbound and outbound operations, and ensuring timely shipment of B2C and B2B orders. You’ll have a hand in inventory control practices, lead the operational team, and collaborate on large-scale projects, all aimed at enhancing our logistics performance.

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What qualifications are required for the Senior Manager of Logistics Operations position at Pair Eyewear?

To qualify for the Senior Manager of Logistics Operations role at Pair Eyewear, candidates should have 5-7+ years of experience in logistics and warehouse operations. It's essential to have a strong background in managing B2B and B2C logistics as well as in inventory control practices. Experience with ERP platforms like Netsuite is highly recommended.

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How does Pair Eyewear support its employees in the Senior Manager of Logistics Operations role?

At Pair Eyewear, we prioritize our employees’ wellbeing through comprehensive benefits including medical, dental, and vision insurance, generous vacation policies, wellness benefits, and volunteer time off. The work environment is dog-friendly, promotes a hybrid work model, and offers opportunities for professional growth and development.

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What is the pay range for the Senior Manager of Logistics Operations at Pair Eyewear?

The expected pay range for the Senior Manager of Logistics Operations at Pair Eyewear is between $135,000 and $145,000. The exact compensation will depend on your skills, qualifications, and experience, with the possibility of discretionary incentives.

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What type of culture can the Senior Manager of Logistics Operations expect at Pair Eyewear?

The culture at Pair Eyewear is vibrant and supportive, focused on placing people at the center of everything we do. As a Senior Manager, you'll be part of a team that values open collaboration, innovation, and a commitment to continuous improvement, all within a joyful and engaging workplace.

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Common Interview Questions for Senior Manager of Logistics Operations
How do you prioritize tasks in a busy logistics environment?

In a busy logistics environment, prioritizing tasks involves assessing the most urgent orders and understanding the implications for overall operations. A candidate should demonstrate a systematic approach, possibly utilizing tools like ERP systems to ensure no detail is overlooked while maintaining flexibility to handle unexpected challenges.

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Can you describe your experience with 3PL operations?

Candidates should be prepared to share specific experiences working with third-party logistics providers. Discussing metrics that demonstrate successful partnerships, improvements in key performance indicators, and how you've managed issues like delays or inventory discrepancies will provide a thorough view of your expertise.

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What strategies do you implement for effective inventory control?

Effective inventory control requires a mix of rigorous processes and innovative practices. Candidates can mention strategies like regular cycle counts, utilization of technology for real-time tracking, and collaborative efforts with other departments to ensure accurate forecasting and inventory levels.

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How do you manage team dynamics in a logistics setting?

Managing team dynamics in logistics can be challenging. It’s essential to foster open communication, encourage collaboration, and establish clear roles. Highlighting experiences where you’ve resolved conflicts or motivated your team during peak times can add depth to your answer.

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What are your approaches for handling customer complaints regarding shipping delays?

Handling customer complaints requires empathy and transparency. Candidates should outline steps taken to investigate the issue, keep the customer informed, and implement corrective actions to prevent future occurrences. Showing a commitment to customer satisfaction and continual improvement is key.

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Describe a time you improved a logistics process.

When answering this question, share a specific scenario where you identified inefficiencies, proposed changes, and the measurable outcome after implementing those changes. Use metrics to showcase the improvement in efficiency, cost, or service levels.

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How do you ensure compliance with industry regulations in logistics?

Compliance knowledge is crucial for this role; candidates should discuss their familiarity with industry regulations and auditing standards. Sharing processes put in place for training staff on compliance can illustrate your proactive approach to maintaining industry best practices.

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What key metrics do you monitor in logistics operations?

Candidates should mention key performance indicators such as on-time shipping rates, order fulfillment accuracy, inventory turnover, and customer satisfaction levels. Discussing how you use this data to drive decisions shows analytical skills and a strategic mindset.

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How do you handle supply chain disruptions?

Handling supply chain disruptions requires quick thinking and decisive action. Candidates might discuss their proactive risk management strategies, such as diversifying suppliers, keeping safety stock, or employing agile planning methodologies to mitigate impacts on operations.

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What motivates you in the logistics sector?

When asked about motivation, candidates can discuss their passion for efficiency, commitment to quality service, and the challenges presented by the logistics sector. Connecting personal and professional goals with the values of the role can create a strong impression.

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Pair Eyewear, the first direct-to-consumer, customizable eyewear brand reimagining the consumer experience for glasses wearers. Allowing anyone to quickly and easily customize the look of their glasses anytime, anywhere . Pair Eyewear provides hig...

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Full-time, hybrid
DATE POSTED
December 6, 2024

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