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Strategic Account Manager - job 3 of 11

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Job Description

Your Career

The  Strategic Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. You’re responsible for leading and driving new engagements within our largest revenue producing clients. As an experienced and dynamic sales professional, you’re 

We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

  • You will own revenue expansion within Palo Alto Networks’ largest clients
  • You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
  • Your consultative selling experience will identify business challenges and create solutions for our customers
  • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
  • Create clear goals and complete accurate forecasting through developing a detailed territory plan
  • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
  • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
  • Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

  • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry -  SASE technology is preferred
  • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
  • Technical aptitude for understanding how technology products and solutions solve business problems
  • Identifies problems, reviews data, determines the root causes, and provides scalable solutions
  • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
  • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
  • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
  • Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Motor-Vehicle Requirement: 
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so.  If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license. 

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Account Manager, Palo Alto Networks

Are you ready to revolutionize the way organizations secure their digital environments? Join Palo Alto Networks as a Strategic Account Manager in South Carolina, where your mission will be to partner with our valued customers to enhance their cybersecurity. Imagine being a key player in the transformation of major companies while utilizing our state-of-the-art security solutions. You’ll dive deep into their unique business challenges and present innovative solutions that address their specific needs, especially when it comes to the rapidly expanding realm of SASE technologies. Your role will not only focus on creating revenue growth but also on building lasting relationships with clients, understanding their evolving requirements, and working closely with a talented internal team to deliver exceptional service. With your extensive experience in consultative selling and complex sales cycles, you'll leverage insights from industry trends to position our best-in-breed solutions effectively. Not only will you develop goals and forecasts through strategic planning, but you’ll also engage with key stakeholders across organizations, creating compelling value propositions to inspire confidence and trust in our brand. At Palo Alto Networks, we’re not just about sales; we’re about empowering you to influence the future of cybersecurity. Join us and be part of a dynamic culture that values innovation, continuous learning, and collaboration. With personalized development opportunities and exceptional support, your career will flourish as you help navigate the ever-changing landscape of digital security.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at Palo Alto Networks
What are the main responsibilities of a Strategic Account Manager at Palo Alto Networks?

As a Strategic Account Manager at Palo Alto Networks, your primary responsibilities will revolve around expanding revenue within our largest clients. You will lead and manage complex sales cycles, identify business challenges, and implement tailored solutions, particularly in the SASE technology space. Building relationships with channel partners and collaborating with internal teams to deliver exceptional service will be central to your role.

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What qualifications do I need to become a Strategic Account Manager at Palo Alto Networks?

To qualify as a Strategic Account Manager at Palo Alto Networks, experience in selling complex SaaS-based solutions is essential, preferably in networking or security. Strong consultative selling skills, technical aptitude, and the ability to navigate a structured sales process are critical. You should also excel in relationship building and possess excellent time management capabilities.

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How does Palo Alto Networks support its Strategic Account Managers?

Palo Alto Networks is deeply committed to the success of its Strategic Account Managers by providing unmatched systems, tools, and resources. You'll have access to a wealth of research and sales libraries, continuous learning opportunities, and a collaborative team environment focused on solutions-driven sales—a perfect backdrop for achieving your career goals.

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What skills are important for success as a Strategic Account Manager at Palo Alto Networks?

Success as a Strategic Account Manager at Palo Alto Networks hinges on your ability to understand both the competitive landscape and customer needs. Skills like consultative selling, complex problem-solving, and excellent interpersonal communication are key. Furthermore, having a holistic approach to problem-solving will enable you to foster strong partnerships with clients and channel partners alike.

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What is the company culture like for Strategic Account Managers at Palo Alto Networks?

The company culture at Palo Alto Networks places a strong emphasis on collaboration, innovation, and inclusivity. As a Strategic Account Manager, you’ll be part of a team that values your unique contributions and encourages ongoing personal and professional development. This supportive atmosphere empowers you to challenge the status quo and take meaningful risks in the cybersecurity field.

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Common Interview Questions for Strategic Account Manager
What is your approach to identifying business challenges for your clients?

When identifying business challenges, I prioritize understanding the client's unique context and industry dynamics. This involves conducting thorough research and asking insightful questions that reveal both their immediate concerns and long-term strategic goals. By actively listening and adapting my approach based on client feedback, I can craft tailored solutions that meet their needs effectively.

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How do you manage complex sales cycles?

Managing complex sales cycles requires a strategic approach. I break the cycle into stages, maintain a clear timeline, and ensure consistent communication with all stakeholders. By using CRM tools to track progress and insights, I can adapt my strategy based on new information or changes in the client’s environment, ensuring alignment and maximizing the potential for successful outcomes.

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Can you describe your experience with consultative selling?

Consultative selling, to me, is about establishing a partnership with clients. In my previous roles, I focused on understanding their challenges and objectives deeply. By asking probing questions and demonstrating an authentic interest in their success, I could position solutions that genuinely addressed their pain points, building trust and nurturing long-term relationships.

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What strategies do you use to stay informed about industry trends?

To stay informed about industry trends, I regularly read industry publications, attend webinars, and participate in relevant professional organizations. Additionally, networking with peers and engaging in forums can provide valuable real-world insights. I also ensure to connect with my internal resources at Palo Alto Networks to access the latest research and tools that inform my strategy.

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How do you prioritize your accounts?

Prioritizing accounts is critical for effective time management. I assess accounts based on factors like revenue potential, strategic importance, and current relationship strength. Regular reviews of my territory plan help me allocate my time effectively, ensuring I focus on accounts that require immediate attention while nurturing relationships across my portfolio.

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Describe a time you overcame a significant obstacle in a sales cycle.

In one instance, I encountered resistance from a key decision-maker due to budget constraints during a critical sales cycle. To overcome this, I arranged a meeting to understand their financial limitations and collaboratively identified a phased implementation of our solution that fit their budget. This approach not only secured the sale but strengthened our partnership.

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What is your understanding of the SASE technology landscape?

The SASE technology landscape combines networking and security in a cloud-native architecture. It responds to the rise of remote work and the increasing complexity of digital threats. My understanding includes how SASE serves as a framework that enables organizations to adopt a secure access model while simplifying their network architecture, allowing for agility and enhanced security.

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How do you ensure customer satisfaction in your sales approach?

Ensuring customer satisfaction begins with transparent communication and setting clear expectations. I follow up throughout the sales process to address any emerging concerns promptly. Furthermore, I solicit feedback post-sale to ensure clients are satisfied with the solution and their experience, which allows me to refine my approach continually.

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What techniques do you use to understand a client's needs?

I utilize active listening techniques to understand a client’s needs effectively. By asking open-ended questions and encouraging them to express their challenges and goals, I can grasp the full scope of what they require. Additionally, I assess market trends pertinent to their industry, providing me with context that complements their feedback.

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What motivates you in a sales role like that of a Strategic Account Manager?

I am motivated by the challenge of solving complex problems for my clients and the potential to make a significant impact on their cybersecurity posture. The opportunity to build meaningful relationships, drive revenue growth, and contribute to an innovative team at Palo Alto Networks is what excites me the most.

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Inclusive & Diverse
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Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
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Collaboration over Competition
Take Risks
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Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
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Being the cybersecurity partner of choice, protecting our digital way of life.

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DATE POSTED
April 2, 2025

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