Community Outreach Intern

Community Outreach Intern

San Francisco, California

Customer Success/Internship/Remote

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest, DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we’ve raised over $40M from leading VC funds. 

The Role

We are seeking an enthusiastic and motivated Community Outreach Intern to join our dynamic team. This role is perfect for someone passionate about building strong community relationships and making a positive impact. The intern will assist in planning and executing community outreach initiatives and fostering relationships with community partners.

What you’ll do

• Support the planning and overall execution of community outreach programs and events.
• Identify and conduct outreach to local fire/disaster management agencies to notify them of the Pano deployments and schedule onboarding sessions with these community end-users.
• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions in collaboration with Customer Success and Sales teams.
• Participate as needed in selected outreach efforts such as industry trade shows and community fire events.

What you’ll bring

• Currently pursuing or recently graduated with a degree in Marketing, Communications, Business, or a related field.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain relationships.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM tools.
• Experience with social media platforms and content creation is a plus.
• Customer-focused with a passion for helping others and solving problems.
• Ability to work independently as well as collaboratively in a team environment.

Nice to Have

• 1+ years of professional experience or past internships in either training and development, sales/marketing, customer success/support, operations, or project management.  
• Exposure or connection to the firefighter disaster management community.

$25 - $35 an hour

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.