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Senior UI/UX Designer

About Passport:


At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.


​​Passport is in a high-growth phase, and we are looking for a Senior UI/UX Designer to join our Product Management team. You will report to the Design Team Lead and work closely with the Product team to understand internal and external user challenges, designing simple and delightful user experiences to address them.


In this role, you will drive the design strategy for Passport's platforms and take ownership of delivering impactful design solutions. 


One of our values is “You are an owner.” We’re growing quickly, with gaps to fill and skills to develop along the way. If you are eager to contribute and take ownership, we encourage you to apply!


What you'll do:
  • Collaborate with Product Managers, Engineers, and other stakeholders to understand and capture user needs, translating them into effective design solutions.
  • Define user journeys, personas, and wireframes for product features.
  • Use data and user feedback to iterate and refine product design, ensuring a consistent and intuitive user experience across all our products.
  • Advocate for user-centered design principles, educating team members and fostering a culture of empathy for end-users.
  • Develop and maintain a UI design system to enhance design efficiency and ensure consistency across all products.
  • Conduct usability testing sessions and synthesize feedback to drive design improvements.
  • Work swiftly to create design concepts and prototypes, delivering high-quality work on tight timelines.


What we're looking for:
  • A minimum of 3 years of experience in UI design with a strong portfolio demonstrating problem-solving abilities and user-centered design solutions.
  • Strong facilitation skills and a demonstrated ability to collaborate with diverse teams and stakeholders.
  • Proficiency in a variety of design tools, such as Sketch, Figma, or Adobe XD, as well as prototyping tools.A bias for action and a willingness to quickly iterate on designs.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Deep understanding of user-centered design (UCD), user research, and usability testing, with the ability to analyze data and feedback to drive design decisions.
  • Exceptional communication and presentation skills, with the ability to clearly articulate design decisions and connect them to user needs and business goals.A passion for solving product challenges and a desire to 'own' the user experience from conception to launch.
  • Experience in the e-commerce or logistics industries is a plus.
  • Familiarity with front-end design languages (HTML/CSS) and frameworks (Angular/React) is a plus.


A sneak peek into our perks & benefits:


- Competitive cash and equity packages

- Travel & Expenses funds for company events

- 100% remote work environment #LI-Remote

- Paid Time Off

- Paid Parental Leave

- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

- Quarterly team (virtual) gatherings and annual team offsites

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One time remote work stipend to up your WFH game

- Teammates around the world in 8 different time zones!

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What You Should Know About Senior UI/UX Designer, Passport

At Passport, we're on the lookout for a passionate Senior UI/UX Designer to join our dynamic Product Management team in a fully remote role, where you can work comfortably from LATAM. We’re dedicated to providing brands with top-notch international solutions for their direct-to-consumer ventures. As a Senior UI/UX Designer, you'll report directly to our Design Team Lead and collaborate closely with the Product team to tackle user challenges head-on, delivering seamless, delightful user experiences. Your role will be pivotal in shaping our design strategy and ensuring impactful design solutions across all our platforms. You’ll dive into understanding user journeys, personas, and wireframes, iterating based on real user feedback, and advocating for user-centered design principles across the organization. We're a rapidly growing company that values ownership and initiative, allowing you to take charge of the user experience from conception right through to launch. If you’re excited about working with teams of diverse expertise and using your design skills to make a tangible difference in an innovative environment, then we want to hear from you! Lounge in your favorite chair, sip your coffee, and get ready to bring your creative flair to Passport—where your designs make a global impact!

Frequently Asked Questions (FAQs) for Senior UI/UX Designer Role at Passport
What responsibilities does a Senior UI/UX Designer at Passport have?

As a Senior UI/UX Designer at Passport, your primary responsibilities will include collaborating with Product Managers and Engineers to understand user needs, defining user journeys, and creating wireframes for product features. You'll advocate for user-centered design principles, conduct usability testing, and iteratively refine designs based on user feedback, ensuring an intuitive experience across all Passport products.

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What qualifications are required for the Senior UI/UX Designer role at Passport?

Candidates for the Senior UI/UX Designer position at Passport should have a minimum of 3 years experience in UI design, a strong portfolio reflecting user-centered design solutions, and mastery in design tools like Sketch, Figma, or Adobe XD. An understanding of user research methodologies and exceptional communication skills are essential as well.

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How does Passport support the growth of its Senior UI/UX Designers?

Passport is committed to professional development and offers a Learning & Development Fund to enhance your skills. Regular upskilling opportunities, virtual gatherings, and team events facilitate both personal and professional growth, supporting your evolution as a Senior UI/UX Designer.

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What design tools do I need to know for the Senior UI/UX Designer role at Passport?

For the Senior UI/UX Designer role at Passport, proficiency in design tools such as Sketch, Figma, or Adobe XD is a must. Familiarity with prototyping tools and an understanding of front-end languages like HTML/CSS can also enhance your effectiveness in this position.

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What is the work environment like for the Senior UI/UX Designer at Passport?

Passport offers a fully remote work environment that allows you to work from LATAM. We emphasize flexibility, creativity, and a strong team culture, providing perks like monthly team gatherings and quarterly virtual events that encourage collaboration and a sense of community.

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Common Interview Questions for Senior UI/UX Designer
Can you tell us about a successful UI/UX project you worked on in your previous role?

In your response, highlight your specific role, the objectives of the project, and the outcome. Describe how your design solutions addressed user needs effectively and contributed to the product's success, referencing any metrics or user feedback.

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How do you stay updated with the latest design trends and technologies as a Senior UI/UX Designer?

Discuss your sources of inspiration, including design blogs, industry talks, and online communities. Mention any continuous learning initiatives you've undertaken, such as courses or workshops, to illustrate your commitment to staying current.

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What approaches do you use to gather user feedback during the design process?

Talk about the various methods you employ, such as user interviews, usability testing sessions, or surveys. Emphasize the importance of incorporating direct user feedback into your iterations to create the most effective designs.

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Describe your process when collaborating with cross-functional teams.

Illustrate how you engage with Product Managers and Engineers by outlining your communication strategies and tools. Explain how you ensure alignment on user needs and project goals, fostering an environment of collaboration and feedback.

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What is your experience with creating and maintaining a design system?

Share specific examples of your involvement with design systems, detailing how you contribute to creating consistency and enhancing efficiency across projects. Discuss the design elements you've standardized and how they improved team workflow.

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How do you prioritize tasks when managing multiple projects?

Explain your workflow for assessing project deadlines and user impact. Share tools and techniques you use for prioritization, such as Agile methodologies, to ensure timely and effective project delivery.

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Can you give an example of a time when user feedback contradicted your design instinct?

Be candid about an instance where user insights led to a design change. Emphasize the importance of user-centered design and how you adjusted your approach based on the feedback, ensuring the final product met users' needs.

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What user-centered design principles do you follow?

Discuss the key principles you uphold, such as usability, accessibility, and empathy for the user. Explain how these principles guide your design decisions and enhance the overall user experience.

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How do you handle tight deadlines while maintaining the quality of your design work?

Share your strategies for maintaining quality under pressure, such as focusing on critical features, quick iterations, and leveraging design sprints to ensure you meet deadlines without sacrificing quality.

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Why do you want to work as a Senior UI/UX Designer at Passport?

Highlight your alignment with Passport's mission and values, and express your enthusiasm for working in the e-commerce and logistics space. Discuss how you envision using your skills to contribute to the company’s growth and success.

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Through strong partnerships with our clients, we affect meaningful change by improving the way people move within their communities. The pace of innovation we have set is complemented by our dedication to client success and customer support, all o...

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Full-time, remote
DATE POSTED
January 13, 2025

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