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German Speaking Customer Service for Grocery Delivery Services Department - job 1 of 2

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Grocery Delivery Services Department. This role is ideal for individuals who are enthusiastic about providing top-notch service and support to customers while enjoying the fast-paced world of grocery delivery.


Responsibilities

  • Provide outstanding customer service to German-speaking clients through phone, email, and chat communications.
  • Assist customers with inquiries related to grocery orders, delivery scheduling, and account management.
  • Resolve customer complaints and issues promptly to ensure a positive customer experience.
  • Document customer interactions accurately and maintain up-to-date records of inquiries in the CRM system.
  • Collaborate with logistics and operations teams to address and resolve any delivery issues or concerns.
  • Stay updated on grocery items, promotions, and service offerings to provide accurate information to customers.
  • Promote customer engagement and retention by actively listening and responding to customer needs.
  • Fluency in German and English, both written and spoken.
  • Prior experience in customer service, preferably in the grocery or delivery sector.
  • Excellent communication and problem-solving skills.
  • Ability to handle multiple inquiries and resolve issues in a fast-paced environment.
  • Proficient in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational capabilities.
  • A genuine interest in grocery services and a passion for helping customers.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 21, 2025

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