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German Speaking Customer Support for Online Auction & Bidding Platform Departmen image - Rise Careers
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German Speaking Customer Support for Online Auction & Bidding Platform Departmen - job 1 of 2

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for passionate individuals to join a dynamic team. We are currently seeking a German Speaking Customer Support Representative for an Online Auction & Bidding Platform. This role is ideal for those who are enthusiastic about online marketplaces and dedicated to providing exceptional service to German-speaking clients.


Responsibilities

  • Provide outstanding customer support to German-speaking users regarding bidding processes, auction details, and account management through phone, email, and chat.
  • Assist customers with inquiries about the platform, including registration, bidding strategies, and payment processing.
  • Effectively resolve issues related to auction entries and product listings to ensure a seamless user experience.
  • Document customer interactions comprehensively and maintain accurate records of support tickets.
  • Collaborate with the technical team to troubleshoot complex issues and enhance user satisfaction.
  • Educate users on the features of the platform and best practices for successful bidding.
  • Collect and analyze customer feedback to support improvements and service enhancements.
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, ideally in e-commerce, online auctions, or a related field.
  • Strong communication skills with a focus on providing high-quality customer support.
  • Proficient in using CRM software and standard office tools.
  • Detail-oriented with excellent organizational skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Flexibility to work varied hours, including evenings and weekends as required.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 22, 2025

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