Polish Speaking Customer Experience Coordinator - Athens (Remote in Greece)

As the Polish Speaking Customer Experience Coordinator at Patrique Mercier Recruitment FR, your primary responsibilities include acting as the first point of contact for Polish-speaking customers, efficiently resolving inquiries through multiple communication channels, documenting interactions in our CRM system, and working with internal teams to enhance the customer journey.

To qualify for the Polish Speaking Customer Experience Coordinator role at Patrique Mercier Recruitment FR, candidates should be fluent in Polish and English, possess strong communication skills, have experience in customer service or coordination roles, and demonstrate excellent organizational abilities along with a customer-centric mindset.

The Polish Speaking Customer Experience Coordinator position at Patrique Mercier Recruitment FR is a remote role, allowing you to work from anywhere in Greece. This flexibility is complemented by a collaborative environment supported by tools and training to enhance your performance and well-being.

Patrique Mercier Recruitment FR is committed to employee growth by offering comprehensive training and development opportunities. As a Polish Speaking Customer Experience Coordinator, you will participate in training sessions, gain access to resources for personal development, and have opportunities for performance bonuses.

Yes, the Polish Speaking Customer Experience Coordinator at Patrique Mercier Recruitment FR enjoys various benefits, including private health insurance, two extra salaries paid each year, and a fully funded relocation package if applicable, as well as perks like free Greek lessons, which enrich your professional and personal experience in Greece.

To answer this question effectively, share specific examples of your past customer service roles, highlighting your communication techniques, problem-solving skills, and how you resolved customer issues, especially in Polish and English.

Explain your approach to prioritizing tasks, discussing tools or methods you use, such as to-do lists or CRM systems. Emphasize your ability to manage multiple inquiries effectively without compromising service quality.

Demonstrate your conflict resolution skills by detailing a step-by-step approach to addressing a dissatisfied customer, focusing on listening to their concerns, empathizing, and providing a satisfactory solution.

Discuss specific communication strategies that work well for you, such as active listening, adapting your communication style to the audience's needs, and providing clear and concise information.

Provide insights into your past experiences with CRM systems, mentioning specific platforms you’ve used and how you've utilized CRM tools to manage customer interactions and feedback.

Show your knowledge of Patrique Mercier Recruitment FR and why it appeals to you. Discuss the company’s commitment to customer experience, supportive work environment, and your alignment with their values.

Focus on your proactive approach and insights from your experiences. Detail how your skills can improve customer satisfaction and collaborations with internal teams to create better solutions.

Identify and describe your key strengths, such as strong communication skills or problem-solving abilities, while providing examples of how each strength has positively impacted customer satisfaction in your previous roles.

Mention your strategies for staying updated on industry trends, including following relevant blogs, attending webinars, or participating in professional networks, explaining how this knowledge helps you serve customers.

Discuss your techniques for building rapport and trust with customers, such as open-ended questions and expressing a genuine interest in their experiences, emphasizing comfort and confidentiality in sharing feedback.