Sr Technical Support Engineer
Skills
- Multi-channel technical support experience
- Programming experience in Java, Go, or Python
- Knowledge of Unix and Network protocols
- Experience with cloud environments like AWS or Google Cloud
- Familiarity with NoSQL databases
- Experience with Kubernetes and Docker
- Competence with monitoring tools
Responsibilities
- Troubleshoot and solve customer issues on their deployments
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers to identify and resolve technical support requests
- Reproduce technical issues and dive into product platform
- Write internal and external technical articles
- Train as a knowledgeable specialist in Couchbase areas
Education
- Bachelor's degree in Computer Science or related field
Benefits
- Generous Time Off Program
- Wellness Benefits including medical and dental plans
- Financial Planning with RSU equity program and retirement plan
- Career Growth opportunities
- Ergonomic office setup and snacks
Average salary estimate
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Founded in 2011, Couchbase provides a modern database for enterprise applications. Enterprises rely on Couchbase to power the core applications their businesses depend on, for which there is no tolerance for disruption or downtime. They are based ...
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