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Spanish Speaking Customer Support for Home Security & Alarm Systems Department - job 2 of 2

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for our Home Security & Alarm Systems Department. This role is perfect for individuals who have a passion for safety and security and are dedicated to providing exceptional support to Spanish-speaking customers.


Responsibilities

  • Provide outstanding customer support to Spanish-speaking clients regarding home security and alarm systems through phone, email, and chat.
  • Assist customers with inquiries about product features, installation processes, and troubleshooting issues.
  • Handle customer complaints and resolve issues in a timely and efficient manner.
  • Maintain accurate records of customer interactions and follow up on pending inquiries.
  • Collaborate with technical support and installation teams to ensure customer needs are met swiftly and effectively.
  • Educate customers on security best practices and the use of their security systems for maximum effectiveness.
  • Gather customer feedback to support ongoing improvement in product and service quality.
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the home security or technology sector.
  • Strong communication skills with a customer-first mindset.
  • Technical aptitude to understand and explain security system functionalities.
  • Proficient in using CRM software and standard office applications.
  • Ability to handle multiple tasks with strong attention to detail.
  • Flexibility to work varied hours, including evenings and weekends as necessary.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

Average salary estimate

$40000 / YEARLY (est.)
min
max
$30000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

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