Dutch Speaking Customer Experience Coordinator - Athens (Remote in Greece) - job 2 of 2

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Experience Coordinator to join our team in a remote capacity from anywhere in Greece. As a leading recruitment agency specializing in connecting candidates with job opportunities in their native languages, we service various industries, including online media, gaming, healthcare, retail, and more. In this pivotal role, you will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring that their inquiries and needs are addressed promptly and effectively. If you are fluent in Dutch and have a passion for customer service, we would love to have you as part of our dynamic team!

Responsibilities

• Serve as the primary contact for Dutch-speaking customers, managing inquiries and providing comprehensive support.
• Engage with customers through multiple channels, including phone, email, and chat, ensuring a high level of professionalism and empathy.
• Maintain a strong understanding of our products and services to deliver accurate and helpful information.
• Effectively resolve customer issues and concerns to enhance overall satisfaction and loyalty.
• Collaborate with internal teams to gather customer feedback and contribute to service improvements.
• Conduct follow-ups with customers to ensure ongoing satisfaction and gather additional insights.
• Analyze customer interactions and prepare reports to identify trends and areas for improvement.

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service or customer experience roles is preferably.
• Excellent communication and interpersonal skills.
• Strong ability to multitask and work effectively in a remote environment.
• Familiarity with customer service software and tools is a plus.
• Strong problem-solving abilities and a commitment to delivering exceptional customer service.
• An interest in online media and familiarity with industry trends.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....