Italian Speaking Customer Support Specialist for Gaming Company-Remote in Greece
Patrique Mercier Recruitment is thrilled to announce an opening for an Italian Speaking Customer Support Specialist for a prominent gaming company, with the flexibility to work remotely within Greece. In this engaging position, you will deliver outstanding support to Italian-speaking customers, helping them navigate their gaming experiences. Your role will focus on responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction in the fast-paced gaming environment. If you are passionate about gaming and have excellent communication skills, we encourage you to apply!
Responsibilities
- Offer high-quality customer support to Italian-speaking clients via various communication channels (phone, email, chat).
- Assist customers with inquiries related to gaming products, services, and account management.
- Effectively diagnose and resolve complex customer issues and grievances.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with team members to enhance the overall customer experience.
- Keep up-to-date with gaming trends, product updates, and company policies to provide accurate support.
- Fluency in Italian and English; proficiency in additional languages is an advantage.
- Previous experience in customer support, ideally in the gaming or tech industries.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Proven problem-solving abilities and a proactive service mindset.
- Familiarity with CRM systems and standard office software.
- Ability to work independently and as part of a team in a remote work setup.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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