Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Technical Customer Service Advisor image - Rise Careers
Job details

Technical Customer Service Advisor

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

 We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our team make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

 So, what are the benefits and salary?

  • We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on! 
  • Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield. 
  • Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!  
  • Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food. 
  • Discounted fitness memberships up to 75% off in your area with GymFlex. 
  • Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team. 
  • Tech, bike, and travel or season ticket loans. 
  • 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. 
  • Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.  

About the role

Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

  • Delivering accurate technical product support to installers or customers via phone, email, or webchat.
  • Handling any sales or returns process requests
  • Troubleshooting, diagnosing, and resolving installation issues in a timely manner
  • Working closely with other teams within Paxton to trial and test new products or features

What are we looking for?

  • For you to be passionate about providing first class customer service and want to learn a diverse product range.
  • Do what you do best and learn about our products and technology and confidently communicate with customers.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

 We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc

Similar Jobs
Posted 11 days ago

Join Paxton as a Facilities Coordinator where you'll help ensure facilities run smoothly while enjoying great benefits in a collaborative work environment.

Posted 7 days ago

As a Regional Sales Manager at Paxton, you'll drive growth and foster relationships in the Southwest US market.

Join Pearl Talent as a Customer Success Director to elevate client relationships and enhance talent performance in a fully remote environment.

Montage Hybrid USA – CA – Newport Beach
Posted 6 days ago

Become a pivotal member of Montage International as a Massage Therapist, delivering top-notch treatments in a luxurious spa environment.

Photo of the Rise User
FanDuel Hybrid Jersey City, New Jersey, United States
Posted 14 days ago
Customer-Centric
Inclusive & Diverse
Collaboration over Competition
Transparent & Candid
Growth & Learning

Join FanDuel Group as a Customer Support Agent focusing on delivering stellar service to sports betting customers.

Photo of the Rise User
Inclusive & Diverse
Diversity of Opinions
Fast-Paced
Collaboration over Competition
Growth & Learning
Reward & Recognition

Join Golden Hippo as a Community Management Specialist to foster community engagement and enhance social media interactions across multiple health and wellness brands.

Trek Bikes Hybrid Issaquah, Washington
Posted 12 days ago

Trek is looking for an energetic Service Manager who will enhance customer service by leading a dynamic team in their Issaquah store.

Posted 2 days ago

Join Cordance as a Customer Success Director to lead the future of customer experience for our SaaS platform dedicated to distributors and manufacturers.

Exciting opportunity for an Italian Speaking Customer Support Representative to assist users of a ride-sharing app.

Photo of the Rise User
Renaissance Remote Remote, Remote, Remote, United States
Posted 13 days ago

Join Renaissance as a Technical Support Account Manager and contribute to enhancing educational experiences through innovative technology solutions.

Photo of the Rise User

Join Fever as a Customer Service Agent and support our mission to revolutionize live entertainment while working from the comfort of your home.

nearmap Remote Barangaroo Ave, Barangaroo NSW 2000, Australia
Posted 12 days ago

Join Nearmap as a Scaled Customer Success Manager, where your data expertise will drive customer success across a digital-first landscape.

Posted 5 days ago

Join MultiCare as a Licensed Practical Nurse (LPN) in Tacoma, WA, and be part of a mission-driven team dedicated to health and well-being.

Photo of the Rise User

Join Enhabit Home Health & Hospice as a Home Health Clinical Manager RN to oversee patient care and enhance healthcare delivery.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 6, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
7 people applied to Customer Success Manager at EOS
Photo of the Rise User
Someone from OH, Springfield just viewed Software Engineer, Teachers Pay Teachers at IXL Learning
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Director of Demand Generation at MinIO
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Fairborn just viewed Senior Project Manager at Complex
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere