About PayZen
PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.
The Role
We are seeking a proactive, creative problem solver Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans.
In this role, you will report to the Head of Servicing and Operations on the Servicing team, collaborating closely with cross functional teams. This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.
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At PayZen, we're on a mission to improve financial health in healthcare, and we're excited to invite a proactive and creative Customer Service Representative to join our remote team in the US. Here, you'll have the chance to make a significant impact by helping patients set up payment plans to access essential medical services. In this role, you'll be the voice of our customers, guiding them through our platform and transforming their experiences through excellent service. You'll handle inbound queries and conduct outbound communications, all while collaborating with various cross-functional teams to ensure a seamless patient experience. We're looking for someone passionate about healthcare access and eager to contribute to the growth of our innovative product. Your responsibilities will include educating customers on our technology, developing repayment strategies for overdue plans, and working closely with healthcare providers to address any financial concerns. If you're a problem-solver with over three years of contact center experience, an independent worker excited to take initiative, and have a knack for thriving in a remote environment, we want to hear from you. Join us in revolutionizing medical payments and making a positive difference in the lives of thousands. Your journey at PayZen can be the stepping stone to a fulfilling career where you help shape the future of healthcare finance.
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PayZen is a healthcare fintech startup that aims to tackle the growing patient payment responsibility problem. The mission-driven company together with its superior technology and a new approach enables patients to pay their out-of-pocket medical ...
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