Job details

Customer Service Representative

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

The Role

PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform. We are looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve.

You’ll do great here if you’re a creative problem-solver, proactive, and can work independently. Your job would involve a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers.

To be successful at a fast growing company you’ll need to possess the ability to handle multiple tasks simultaneously, work well in smaller teams, communicate effectively and be able to engage with customers in a professional, personable and prompt way.

What you will do

Represent PayZen values and deliver excellent service through each interactionInfluence, educate, and connect customers to technology and share the value of digital payment options
Lead positive interactions and create a repayment strategy on over due payment plans with patients using our customer service platform including email, SMS, chat and phone
Work with providers to resolve any issues related to patient payment plans
As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

What you will bring

Passion for helping patients
Strong customer service orientation and problem-solving skills
Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
Preference is given to candidates with FinTech and/or healthcare revenue cycle experience
Experience collaborating with various internal teams
Ability to work and resolve issues independently
Experience working remotely
Adaptability to change including job processes/tools and schedule flexibility

Why PayZen?

An opportunity to positively affect the lives of thousands of patients
A flexible lifestyle that fits the modern work-life balance
A chance to join a high-growth company at an early stage
Highly skilled co-workers with whom you can grow your skillset
Be a part of a team that revolutionizes medical payments in ways never seen before
The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
Competitive pay, employer-paid healthcare, stock options

$25 - $29.33 an hour

Market competitive salary with an anticipated base compensation range of $25.00/ hour - $29.33/ hour. Actual rate will vary depending on a candidate’s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits.

Average salary estimate

$56476 / YEARLY (est.)

min

max

$52000K

$60952K

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What You Should Know About Customer Service Representative, Payzen Inc.

Join PayZen as a Customer Service Representative and play a pivotal role in transforming the financial health of healthcare! Our mission is to improve access and affordability for patients, and our dedicated customer service team is at the heart of achieving that goal. In this remote role, you'll engage with patients, helping them set up payment plans that make healthcare more accessible. If you're a proactive problem-solver who thrives in a team-oriented environment, this is the perfect opportunity for you! Your daily tasks will include addressing inbound inquiries, reaching out to customers, and collaborating with our cross-functional teams to ensure seamless support. You'll also help educate customers about our technological offerings, guiding them through digital payment options. We're looking for someone with a customer-centric mindset and a knack for multitasking. If you have a minimum of 3 years of experience in a contact center, this experience will serve you well as you navigate various challenges in payment plan servicing. Embrace the chance to work remotely, impacting thousands of patients' lives while enjoying a flexible work-life balance. At PayZen, we not only focus on delivering excellent service but also value every team member’s input on improving our processes. Competitive pay, employer-sponsored healthcare, stock options, and a collaborative work environment await you. If you're ready to make a difference, apply now and become part of our journey to revolutionize medical payments!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Payzen Inc.

What are the primary responsibilities of a Customer Service Representative at PayZen?

As a Customer Service Representative at PayZen, your main responsibilities include assisting patients in setting up payment plans, handling inbound and outbound communications, resolving issues related to payment plans, and collaborating with various internal teams. Your role will significantly impact how we connect patients and providers through our innovative financial solutions.