Front Desk Coordinator

The Front Desk Coordinator at Peachy has a plethora of responsibilities aimed at providing a pleasant client experience. This role includes greeting clients, ensuring a seamless check-in and check-out process, supporting clinical providers, and maintaining the studio's appearance. Additionally, you'll answer client questions about our treatment options and promote aftercare products, embodying our mission of delivering top-notch service.

To qualify for the Front Desk Coordinator role at Peachy, candidates should have experience in customer service, hospitality, or wellness services. It is essential to be able to work a minimum of 20 hours a week, including weekends, and you must be at least 18 years old. Flexibility to work at multiple studio locations is also required.

Peachy is committed to supporting its Front Desk Coordinators by offering competitive compensation, performance-based bonuses, and great employee perks—like complimentary skincare treatments and discounts on services and products. We believe in investing in our staff's happiness and well-being to provide the best client experience.

An ideal Front Desk Coordinator at Peachy would possess strong communication skills, the ability to collaborate effectively, and a passion for skincare and wellness. Being tech-savvy and adaptable in fast-paced environments is essential, as well as demonstrating Peachy’s core values, such as being client-obsessed and maintaining trust.

The target base pay for the Front Desk Coordinator role at Peachy in Washington, DC is $18.00 per hour. However, compensation can vary based on relevant experience and qualifications. We are committed to fair pay aligned with industry standards, ensuring our team feels valued.

When answering this question, consider highlighting your previous customer service roles and how they have prepared you for the Front Desk Coordinator position at Peachy. Discuss specific experiences where you successfully resolved client inquiries or provided exceptional service to illustrate your skills.

In your response, explain your approach to managing difficult situations by remaining calm and empathetic. Provide an example of a time you successfully diffused a tense situation, showcasing your customer service skills and commitment to client satisfaction.

When discussing strategies, emphasize your understanding of Peachy’s offerings and how you would tailor your communication style to highlight benefits. Consider mentioning the importance of active listening to identify client needs and preferences for effective promotion.

To answer this question, describe your time management techniques, such as prioritizing tasks, using checklists, or utilizing digital tools for organization. Provide examples of how you successfully balanced multiple responsibilities in a fast-paced environment.

Showcase your familiarity with Peachy’s core values by explaining how you embody traits such as being client-obsessed or continually raising the bar in your previous roles. Use specific examples to illustrate how these values guide your daily work.

Highlight your adaptability by sharing a specific situation where you had to quickly learn and implement a new technology or software. Emphasize the steps you took to acquire the necessary knowledge and how it benefited your team or improved service.

Discuss strategies you would employ to maintain a welcoming studio environment, such as keeping areas tidy, being attentive to client needs, and creating a positive atmosphere. Use examples from previous work experiences to validate your approach.

Explain your approach to prioritizing tasks by first assessing client needs and then managing time efficiently to address both client interactions and studio responsibilities. Provide examples that reflect your ability to juggle multiple priorities effectively.

In your response, discuss your passion for customer service and wellness, and how being a Front Desk Coordinator allows you to impact clients positively. Share your excitement for contributing to Peachy's mission and culture.

When answering, highlight your communication skills and any previous experiences you may have with remote teams. Discuss the tools you’d use to keep in touch and how constant collaboration helps maintain streamlined operations and client satisfaction.