Honey Homes - In-Home Sales Representative

As an In-Home Sales Representative at Honey Homes, your primary responsibility is to perform home walk-thrus with prospective members. During these visits, which last about 45 minutes, you will educate homeowners on our membership services, address any questions they may have, and help them input their initial tasks into the Honey Homes app. Your goal is to ensure that they feel confident in scheduling their first handyman visit and that their needs are correctly documented for tailored support.

Honey Homes seeks an In-Home Sales Representative who possesses strong communication skills, both verbal and written, and has a knack for building relationships. A minimum of four years of sales experience, preferably in a startup or home services environment, is essential. Basic proficiency in home maintenance is also crucial. Above all, candidates should exhibit a growth mindset, attention to detail, and a relentless pursuit of excellence in providing customer solutions.

In your first three months as an In-Home Sales Representative at Honey Homes, success means increasing the conversion rate of your walk-thru visits, setting internal teammates up for success, and ensuring that every first visit with a handyman is a satisfying experience for new members. You’ll be instrumental in refining the walk-thru process to enhance membership uptake, while also fostering clear communication with your team and clients.

At Honey Homes, the compensation for an In-Home Sales Representative includes on-target earnings of $100,000 per year, along with stock equity in the company, making you a part-owner. Additionally, we offer a comprehensive benefits package that covers medical, dental, and vision insurance, a 401k plan, FSA options, paid parental leave, and a flexible time-off policy, ensuring you're supported in and out of work.

While it’s not strictly required, having a foundational understanding of home maintenance is greatly beneficial for an In-Home Sales Representative at Honey Homes. Familiarity with basic electrical, plumbing, and carpentry tasks can enhance your ability to relate to and assist potential members, as you'll need to help them identify and document their home tasks accurately during the walkthroughs.

When faced with objections during a walk-thru, it’s essential to listen carefully and empathize with the homeowner's concerns. Acknowledge their feelings, provide clarifying answers, and use data or personal experiences to demonstrate how Honey Homes can address their specific needs. Highlighting the unique benefits of our service can effectively alleviate doubts.

Turning a 'no' into a 'yes' often involves persistence and understanding the client's needs. Share a compelling personal story where you identified the customer's underlying concerns, tailored your messaging to address those points, and ultimately convinced them to see the value of your offer. Make sure to emphasize your relationship-building skills throughout the process.

Effective communication in a field sales role is about clarity and empathy. Highlight your ability to adapt your communication style based on the homeowner's responses, maintaining a friendly and approachable demeanor while clearly presenting information. Active listening is key—make sure to confirm understanding and provide accurate and concise information.

Prioritizing tasks involves sound time management and organization. For instance, I plan my day by grouping nearby appointments to minimize travel time and ensure each prospective member feels valued during their visit. It’s also crucial to prepare in advance for each walk-thru, ensuring that I have tailored insights ready based on each homeowner's unique needs, maximizing both efficiency and satisfaction.

The most critical skill for an In-Home Sales Representative is the ability to build trust and rapport with potential members. Homeownership can be stressful, and homeowners need to feel they are in good hands. It's my approach to create a supportive atmosphere, enabling clients to share their concerns while establishing Honey Homes as the reliable solution they need.

Staying motivated during tough sales days is about mindset and perspective. I set small, achievable goals for myself throughout the day, celebrate small wins, and continuously remind myself of the positive impact I’m making on homeowners’ lives. Reflecting on past successes and staying connected with supportive teammates also fuels my resilience.

Documenting and tracking progress is crucial for effective follow-up and success. I utilize note-taking tools, whether digital or pen-and-paper, to capture detailed insights during each walk-thru. After every visit, I review my notes and input relevant tasks and information into the Honey Homes app to ensure seamless communication with teammates and a smooth follow-up experience for the members.

I approach learning about new home maintenance trends by staying curious and engaged. I follow industry blogs, participate in relevant forums, and attend workshops or webinars. Engaging with fellow professionals in the home services space also provides insights into new tools and practices, enhancing my advisory capabilities during walk-thrus.

An example of successful collaboration with my team occurred during a marketing campaign for a home services company. We combined insights about homeowners' pain points and aligned our messaging, ultimately increasing our conversion rate. Frequent meetings allowed us to share tools and techniques that were effective, facilitating an all-hands-on-deck mentality that propelled our success.

Handling a homeowner hesitant to commit involves patience and understanding. I would invite them to share their concerns and engage in a dialogue to clarify uncertainties. By emphasizing the value propositions of Honey Homes while offering to provide additional information or potential testimonials, I can create a supportive discussion that may encourage their commitment.