Patient Scheduling and Support Specialist (US Health-Technology Company)

Work Arrangement: Fully remote, EST working hours

Job Type: Full-time

Work Schedule: 40-60 hours per week, shifting schedule

Locations: Remote, open to candidates based in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is a global health-tech organization dedicated to improving mobility and alleviating chronic pain through its FDA-cleared medical device, which has treated over 150,000 patients and achieved a 96% satisfaction rate. Committed to enhancing patient well-being, the organization leverages expertise in biomechanics, data science, and technology to help patients relieve knee and back pain without surgery. The company provides a high level of autonomy to its employees and offers the opportunity to drive meaningful change in health technology, backed by a clear long-term vision for sustained growth and innovation.

Role Overview:

As a Remote Patient Scheduling & Support Specialist, you will serve as the primary point of contact for both new and existing patients, delivering exceptional customer service while managing complex schedules for multiple providers. You will utilize your sales skills to schedule new patient appointments and follow-ups, supporting the sales team in the process. Additionally, you will collaborate with various departments, verify patient benefits, and ensure smooth coordination between patients, providers, and the sales team.

Key Responsibilities:

1. Patient Scheduling and Coordination
• Schedule new patient appointments, follow-ups, and procedures while managing provider availability to ensure timely care.
• Coordinate schedules for multiple providers, maximizing productivity while meeting patient needs.
2. Sales Support and Customer Service
• Utilize sales skills to engage potential patients, explain the benefits of medical devices, and convert inquiries into scheduled appointments.
• Serve as a patient advocate by providing clear communication and compassionate support, addressing inquiries, and resolving concerns.
3. Collaboration and Process Optimization
• Verify patient insurance coverage and benefits, ensuring patients understand their financial responsibilities and facilitating pre-authorizations.
• Collaborate with clinical providers, sales representatives, and administrative staff to enhance organizational efficiency and the overall patient experience.
• Identify opportunities to streamline scheduling processes and improve patient satisfaction.

• Sales Skills: 1-3+ years of experience in a sales or customer service role, with the ability to engage patients and convert inquiries into scheduled appointments.

• Scheduling Expertise: Experience coordinating complex schedules across multiple providers and locations in a fast-paced environment.
• Customer Service Orientation: Strong communication skills with a focus on patient satisfaction, empathy, and conflict resolution.
• Detail-Oriented: Exceptional organizational skills and attention to detail when managing appointments, verifying benefits, and collaborating with team members.
• Tech Savvy: Proficiency in using scheduling software, CRM systems, and other digital tools to manage patient information and appointments efficiently.
• Problem-Solving Skills: Ability to think critically and navigate scheduling conflicts or insurance issues with minimal supervision.
• Collaboration and Teamwork: Proven ability to work effectively with cross-functional teams, ensuring seamless coordination between sales, clinical, and administrative departments.
• Remote Work Capability: Ability to work independently and manage time efficiently in a fully remote environment, with access to reliable internet and a quiet workspace.

Nice to Have:

• Experience in the healthcare or medical device industry
• Familiarity with insurance verification
• Knowledge of scheduling platforms and CRM tools
• Knowledge of Athena is a plus

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Work Schedule: 40-60 hours per week, EST, shifting schedule
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.