Job details

Vascular Clinical Specialist (Dallas-Fort Worth, TX)

The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up.

Candidates outside of the Dallas-Fort Worth, TX area will be considered, however, the candidate must reside within the region while in the role. Relocation expenditures will not be provided.

What You’ll Work On

Market Development

• Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.

• Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.

• Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.

• Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.

Education and Training

• Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.

• Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.

• Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.

• Assist in training new employees, including Territory Managers and Clinical Specialists.

• Participate in the development of Continuing Education Programs.

Customer Service

• Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.

• Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.

• Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.

• Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers

• Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels

• Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends

• Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and

global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned.

What You Contribute

• Requires Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.

• Sales or marketing background desired

• Strong clinical, technical, and organizational skills

• Ability to function in a busy, demanding, and competitive environment

• Strong oral, verbal, written, and interpersonal communication skills

• High degree of accuracy and attention to detail

• Proficiency with MS Word, Excel, and PowerPoint

• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Working Conditions

General office, laboratory, and cleanroom environments. Business travel from +50%. Occasional on-call availability required 24 hours per day, 7 days per week. Ability to wear 7-9 pounds of lead for extended periods of time in the angio suite. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range for New Hires: $70,000 - $115,000 / year

We offer a competitive compensation package plus a benefits and sales incentive program. Individual total compensation will vary based on factors such as sales territory, qualifications, skill level, and competencies.

Penumbra Glassdoor Company Review

3.3

Penumbra DE&I Review

No rating

CEO of Penumbra

Adam Elsesser

Approve of CEO

Average salary estimate

$92500 / YEARLY (est.)

min

max

$70000K

$115000K

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What You Should Know About Vascular Clinical Specialist (Dallas-Fort Worth, TX), Penumbra

Are you passionate about the medical field and eager to make a real impact? As a Vascular Clinical Specialist at Penumbra, you’ll be positioned at the heart of our mission to serve healthcare professionals and enhance patient care in the Dallas-Fort Worth area and beyond. In this role, you’ll collaborate closely with regional sales teams to drive market development, provide in-depth education about our cutting-edge products, and tackle customer service challenges head-on. You’ll create meaningful relationships with hospital staff and decision-makers, ensuring they understand how our innovations can support their clinical needs and ultimately improve patient outcomes. You won't just be giving presentations; you'll be paving the way for successful healthcare partnerships. Your expertise will ensure that existing users are well-versed in the latest product developments, while also working to onboard new clients with ease and confidence. Moreover, your analytical skills will come in handy as you track and resolve product issues—turning challenges into opportunities for growth. We are looking for someone with a Bachelor’s degree in a related field and at least three years of experience, ideally within a medical environment. If you're ready to take your career to new heights, Penumbra is eager to support your journey as you help shape a healthier future.

Frequently Asked Questions (FAQs) for Vascular Clinical Specialist (Dallas-Fort Worth, TX) Role at Penumbra

What are the primary responsibilities of a Vascular Clinical Specialist at Penumbra?

The Vascular Clinical Specialist at Penumbra is responsible for supporting regional sales teams through market development, customer education and training, procedural coverage, and exceptional customer service. You will develop relationships with hospital personnel, identify clinical needs, and provide solutions using our innovative products. Additionally, you'll lead educational presentations and assist in ongoing training, ensuring that both existing and prospective customers fully understand and can utilize our offerings.