Instructional Assistant, IT Support

As an IT Support Instructional Assistant at Per Scholas, you will assist the Technical Instructor in delivering technology training, facilitate hands-on lab activities, and provide ongoing support to students. You'll also lead study groups, monitor student performance, and help create individualized study plans, ensuring that each learner has the guidance and resources they need to succeed.

To qualify for the IT Support Instructional Assistant role at Per Scholas, candidates typically need a foundational understanding of IT concepts, including networking, hardware, and software. Strong communication skills, a team-oriented mindset, and experience working in educational environments will also be valuable assets in this position.

The IT Support Instructional Assistant contributes significantly to student success by providing direct support and encouragement, facilitating engaging classroom activities, and offering personalized feedback. By working closely with instructors and career coaches, the IA ensures that students stay on track and overcome any challenges they face during their training.

A typical day for an IT Support Instructional Assistant at Per Scholas includes assisting with the delivery of lessons, conducting hands-on labs, and engaging with students directly. The IA will collaborate with the Technical Instructor to determine daily activities and needs, ensuring a structured and effective learning environment throughout the 7-hour teaching day.

Per Scholas strongly believes in diversity, equity, inclusion, and belonging. These values shape our training programs and team dynamics, ensuring that every learner and team member is valued and empowered, resulting in a more inclusive tech talent pipeline that reflects the diversity of our communities.

To support a struggling student, I would first conduct a one-on-one discussion to identify the challenges they're facing. Then, I’d work closely with them to develop a personalized study plan. Additionally, I would encourage them to utilize study groups and engage in hands-on lab activities to reinforce their understanding.

Creating an engaging learning environment requires interactive techniques such as real-world problem-solving scenarios, collaborative projects, and hands-on activities. I would also focus on maintaining open communication, asking for feedback, and tailoring sessions to meet diverse learning styles.

In my previous position, I assisted a student who was struggling with network configurations. I organized a study session where we tackled the topic together, using practical examples. By providing encouragement and hands-on practice, the student grew more confident and ultimately improved their understanding significantly.

Facilitating study groups is essential as it fosters collaboration and peer support among students. It allows individuals to share knowledge, engage in discussions, and utilize different perspectives to solve problems, greatly enhancing their learning experience in the technical subject matter.

Effective classroom management involves clear communication, setting expectations early, and being approachable. I would actively monitor student engagement, address disruptions immediately, and create an inclusive environment where everyone feels comfortable participating.

I have hands-on experience using Learning Management Systems like Canvas for tracking student progress, managing assignments, and providing feedback. Utilizing these tools effectively helps streamline administrative work and allows more focus on student interaction and support.

I believe in continuous learning and actively seek out professional development opportunities through workshops, educational webinars, and peer collaboration. Staying updated on industry trends and teaching methods is key to providing the best support to students.

In such a scenario, I would first address the issue directly and privately with the student to understand their perspective. Clear communication of expectations is vital, and if necessary, I would work with the instructor and career coaches to maintain program integrity and student success.

My motivation stems from a passion for technology and the desire to empower others through education. Helping individuals to gain skills that can alter their career paths is incredibly rewarding and aligns with my belief in fostering equity and opportunity in the tech sector.

Diversity in tech training programs is crucial as it brings varied perspectives that drive innovation and creativity. A diverse environment not only enriches the learning experience for students but also prepares them to work in an inclusive industry that values all voices and backgrounds.