Assistant General Manager

The Assistant General Manager at Pilot Flying J is responsible for overseeing retail operations, ensuring customer satisfaction, driving sales, and managing team performance. This includes conducting employee meetings, maintaining effective vendor relationships, tracking inventory, and performing P&L analysis to achieve established goals.

To qualify for the Assistant General Manager position at Pilot Flying J, candidates should have 2-3 years of management experience in retail or food service with a focus on financial results. Strong leadership skills, financial accountability, and a customer-first approach are also essential.

The pay range for the Assistant General Manager position at Pilot Flying J starts between $45,400 and $65,815 annually, depending on experience and qualifications. This competitive salary reflects the importance of the role in our operations.

Pilot Flying J provides an attractive benefits package for the Assistant General Manager role, including a nationwide medical plan, dental and vision coverage, 401(k), flexible spending accounts, fuel discounts, tuition reimbursement, and a flexible work schedule.

The work schedule for the Assistant General Manager at Pilot Flying J is flexible, requiring availability for nights, days, weekends, and holidays. This flexibility is essential to manage the high-volume operations effectively.

In this role, prioritizing tasks requires assessing daily operations and identifying the most urgent needs. I would focus on customer service first, followed by employee management and sales targets, ensuring that all areas align with our overall business goals.

I have successfully managed diverse teams by fostering an inclusive environment that encourages collaboration and communication. My approach involves regular training sessions, feedback from team members, and celebrating our successes together.

To increase sales, I would analyze sales data to identify trends, enhance customer engagement, implement promotional strategies, and train staff on upselling techniques to improve the overall customer experience.

I approach conflict resolution by listening to both sides to understand their perspectives. I aim to mediate a constructive conversation that leads to a resolution, ensuring that the team environment remains positive and collaborative.

Customer feedback is crucial as it provides insights into areas for improvement and confirms what we are doing well. I prioritize feedback loops and encourage the team to embrace customer insights to enhance service quality.

I ensure compliance by regularly reviewing all policies and procedures with the team, conducting training sessions, and providing ongoing support. Leading by example is key to fostering a culture of accountability.

In my previous roles, I managed P&L statements to track performance metrics, identify cost-saving opportunities, and make informed budgetary decisions that align with company objectives, thereby ensuring profitability.

Motivating a team under pressure involves transparent communication and recognizing their efforts. I would set clear goals, provide necessary resources, and create an environment where the team feels supported and appreciated.

My strategies for inventory management include regular audits, forecasting demand based on seasonal trends, and optimizing reorder points to ensure we meet customer needs without overstocking.

I admire Pilot Flying J’s commitment to serving guests and supporting its team members. Working as an Assistant General Manager allows me to utilize my skills in a role that impacts both customer satisfaction and team development positively.