Subway General Manager - job 1 of 2

As a Subway General Manager at Pilot Flying J, your core responsibilities include overseeing the financial and operational performance of our quick service restaurant, implementing human resource decisions, conducting P&L analysis, ensuring excellent hospitality, and creating a positive work environment for your team members. You will play a key role in keeping our restaurant running smoothly and ensuring our guests have a great experience!

To qualify for the Subway General Manager position at Pilot Flying J, you should have a minimum of 2-3 years of management experience within the retail or restaurant service industries. A blend of excellent team leadership skills, customer service abilities, and experience handling financial results and P&L accountability is essential. Flexibility to work a variety of shifts is also required.

The salary for a Subway General Manager at Pilot Flying J starts at $43,888.00 and can go up to $59,050.00 per year. In addition to a competitive salary, you can also look forward to various benefits, making it a fulfilling career opportunity.

Subway General Managers at Pilot Flying J enjoy a robust benefits package that includes a nationwide medical plan, dental and vision coverage, a 401(k) plan, flexible spending accounts, tuition reimbursement, and adoption assistance, among others. A flexible schedule and weekly pay further add to the appeal of this position.

Yes, applicants for the Subway General Manager position at Pilot Flying J must be willing to relocate. This flexibility allows us to find the best fit for our team across various locations, ensuring both personal and business growth.

When answering this question, emphasize your leadership style, focusing on communication and team development. Provide examples of how you motivate staff and create a positive work environment, which is key for success at Pilot Flying J.

Share a specific instance that showcases your problem-solving skills and your commitment to excellent customer service. Explain how you resolved the issue and what you learned from the experience, demonstrating your ability to lead by example.

Discuss your approach to training and mentoring your team on customer service standards. Highlight the importance of leading by example and how you provide constructive feedback to all team members to maintain brand integrity.

In your response, mention key metrics such as sales, profit margins, and operating costs. Explain how you monitor these, use them for decision-making, and drive the restaurant's financial performance.

Talk about your experience with inventory tracking, ordering, and ensuring minimal waste. Describe specific strategies you've employed to optimize inventory levels while maintaining service quality, a key responsibility for the Subway General Manager at Pilot Flying J.

Share your understanding of P&L statements and how you use this analysis in managing a restaurant's financial performance. Discuss how you apply insights from this data to improve operational efficiency.

Explain your ability to be flexible and responsive to changing customer needs. Discuss specific instances where you successfully adjusted staffing or service processes during peak hours to enhance the customer experience.

Discuss your approach to employee engagement, whether through recognition programs, team-building activities or personal check-ins. Emphasize the importance of creating an atmosphere of collaboration and mutual support.

Use the STAR method to outline the situation, task, action, and result of a specific change you've introduced. This shows your proactive nature and capability to drive efficiency, a vital trait for the Subway General Manager position.

Be genuine in your response, connecting your passion for service and management experience to Pilot Flying J's mission and values. Highlight what excites you about this particular role and how you plan to contribute to the team's success.