Full Time Weekday Evening Concierge | Washington D.C.

A Full Time Weekday Evening Concierge at Planned Companies plays a crucial role in creating a welcoming atmosphere. This position involves greeting tenants, guests, and vendors, providing direction, and organizing services tailored to individual needs, such as restaurant reservations and local entertainment recommendations.

To qualify for the Full Time Weekday Evening Concierge role at Planned Companies, candidates should have 3+ years of customer service experience, excellent communication skills, and knowledge of local attractions. A friendly demeanor and the ability to multitask are essential for success in this role.

The pay rate for the Full Time Weekday Evening Concierge position at Planned Companies is $18.00 per hour. This competitive pay reflects our commitment to attracting top talent to provide exceptional service.

At Planned Companies, Full Time Weekday Evening Concierges are eligible for medical, dental, vision coverage, and other ancillary benefits after working 30+ hours per week. Additionally, all employees can participate in the company’s 401K program, which includes an employer match.

The Full Time Weekday Evening Concierge role is integral to enhancing tenant experience at Planned Companies. By greeting residents warmly, providing assistance with their needs, and offering local recommendations, you directly contribute to a positive living environment and sense of community.

Primary responsibilities of a Full Time Weekday Evening Concierge at Planned Companies include greeting guests, maintaining the lobby, managing key access, and assisting with tenant requests. The role also involves planning events and tracking deliveries, ensuring an organized and welcoming atmosphere.

The Full Time Weekday Evening Concierge position at Planned Companies is designed for full-time employees working a set schedule, Monday to Friday from 3pm to 11pm. However, our company values flexibility, and we encourage you to inquire about part-time opportunities.

In handling a difficult guest, it's important to remain calm and attentive. Acknowledge their concerns, listen actively, and provide solutions based on their needs. This approach demonstrates your commitment to excellent customer service.

To remember tenant preferences, I'd maintain a well-organized log of their unique requests and communicate with them regularly. Building rapport through consistent interactions is also a great way to stay informed about their preferences.

Sure! Once, I had a guest who needed assistance with a last-minute event. I quickly organized a reservation at a top restaurant and arranged for transportation, ensuring they felt supported and valued. It’s these moments that help to build strong relationships.

The most important quality for a Full Time Weekday Evening Concierge is a genuine passion for hospitality. Being friendly, approachable, and proactive in assisting residents creates a welcoming atmosphere and enhances their overall experience.

Prioritization during busy shifts can be managed by assessing urgency and necessity. I would first address immediate guest needs and then tackle any logistical tasks, such as monitoring deliveries or handling phone inquiries in between.

To stay organized, I rely on to-do lists and digital tools for task management. Setting reminders and allocating specific time slots for each task helps ensure that nothing falls through the cracks, even during busy periods.

I’ve made it a point to stay informed about the local scene in Washington D.C., including restaurants, events, and attractions. This knowledge allows me to provide tailored recommendations to guests, enriching their experiences.

If a tenant requests a service that isn’t available, I would first express my apologies for the inconvenience and then explore alternative solutions to meet their needs. Offering to follow up on any future requests would help demonstrate ongoing support.

To create a welcoming atmosphere in the lobby area, I would ensure it’s tidy and inviting, greet each person who enters warmly, and have local magazines or information readily available for guests while maintaining a friendly demeanor.

My experience in busy environments has honed my communication skills significantly. I focus on clear, concise information sharing, utilizing non-verbal cues, and ensuring everyone feels heard, which helps to maintain a well-run operation.