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Part Time Concierge | Vienna, VA

Planned Companies –Concierge – Job Description

Location: Vienna, VA

Schedule: Part Time| Monday-Saturday ( 5 PM - 9 PM Monday-Friday & 10 AM - 7 PM Saturday)

Pay Rate: 20.00

 

 

Summary

 

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

 

Primary Job Responsibilities:

 

  • Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
  • Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
  • Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
  • Planning and organizing on-site events.
  • Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
  • Document, secure and track mail, deliveries, and vendor services at designated areas.
  • Answer telephones, monitor lobby as well as maintain and control keys & access cards.

 

 

Requirements:

 

  • 3+ years of customer service experience.
  • Desire and passion to provide a warm and welcoming hello to everyone.
  • Excellent written and verbal communication and basic computer skills.
  • Knowledge of local attractions and establishments.
  • Polite, friendly, self-assured and able to multitask with good time-management.
  • Ability to lift up to 50lbs when needed.

 

 

Benefits

  • Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
  • All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

 

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”  

Average salary estimate

$41600 / YEARLY (est.)
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$41600K
$41600K

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What You Should Know About Part Time Concierge | Vienna, VA, Planned Companies

If you're looking for an exciting role where you can make a genuine impact, consider joining Planned Companies as a Part Time Concierge in beautiful Vienna, VA! You'll play a vital role in creating memorable experiences for tenants, guests, and vendors. With a schedule that fits your life—Monday to Saturday, from 5 PM to 9 PM during the week and 10 AM to 7 PM on Saturdays—this part-time position allows you to balance work and personal commitments easily. Your main tasks will include greeting visitors, offering direction, and building strong relationships with tenants to truly understand their needs and preferences. You'll be the expert on local hotspots, helping arrange reservations at the trendiest restaurants and planning onsite events. Having a knack for multitasking is key, as you will also manage deliveries and ensure the security of keys and access cards. With a focus on delivering top-notch service, you'll need to embody a spirit of friendliness and professionalism. If you have three years of customer service experience and a desire to create a welcoming environment, this could be the perfect role for you. At Planned Companies, we offer all employees the opportunity to participate in our 401K with employer matching, promoting both your financial and personal growth. Join us in making every interaction count!

Frequently Asked Questions (FAQs) for Part Time Concierge | Vienna, VA Role at Planned Companies
What are the responsibilities of a Part Time Concierge at Planned Companies?

As a Part Time Concierge at Planned Companies, your responsibilities include greeting guests, managing deliveries, providing local recommendations, and scheduling appointments. You’ll need to develop relationships with tenants to tailor your services to their individual needs. This role is perfect for someone who enjoys engaging with people and providing exceptional customer service.

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What qualifications do I need to apply for the Part Time Concierge position with Planned Companies?

To apply for the Part Time Concierge position at Planned Companies, you should have at least three years of customer service experience. A friendly demeanor and strong communication skills are essential, along with the ability to multitask and manage time effectively. Familiarity with local attractions is a big plus!

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What is the work schedule for the Part Time Concierge role at Planned Companies?

The work schedule for the Part Time Concierge at Planned Companies is Monday through Saturday. You’ll work from 5 PM to 9 PM on weekdays and from 10 AM to 7 PM on Saturdays, allowing for a manageable work-life balance while still providing exceptional service.

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What kind of training will I receive as a Part Time Concierge at Planned Companies?

Planned Companies provides comprehensive training designed to equip you with the necessary skills and knowledge for being a successful Part Time Concierge. This includes understanding property-specific procedures, local attractions, and customer service best practices, ensuring you feel confident in delivering top-notch service.

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Are there opportunities for advancement for a Part Time Concierge at Planned Companies?

Absolutely! At Planned Companies, we believe in promoting from within. As a Part Time Concierge, you'll gain valuable experience that could lead to more advanced roles within the company. Employees are encouraged to pursue professional development opportunities as well.

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What benefits are available for Part Time Concierge positions at Planned Companies?

Part Time Concierge positions at Planned Companies are not only rewarding in terms of experience but also come with benefits such as eligibility to participate in our 401K plan with employer matching, along with other perks aimed at enhancing your wellbeing and job satisfaction.

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What is the pay rate for the Part Time Concierge at Planned Companies?

The pay rate for the Part Time Concierge position at Planned Companies is $20.00 per hour. This competitive rate reflects the importance of the role and the level of customer service expected from our team members.

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Common Interview Questions for Part Time Concierge | Vienna, VA
Can you describe a time when you provided exceptional customer service?

In your response, focus on a specific instance where you went above and beyond for a customer. Highlight the steps you took, the challenges faced, and the positive outcome that resulted from your actions. This showcases your dedication and proactive approach.

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How do you handle difficult situations or complaints from tenants or guests?

Explain your process for addressing challenging situations, emphasizing your calm demeanor and effective communication skills. Discuss how you work to understand the issue, find a resolution, and ensure that the guest or tenant feels heard and valued.

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What strategies do you use to remember names and preferences of tenants?

Discuss techniques like taking notes or using mnemonic devices to remember names and preferences. Show how valuing personalized service improves the tenant experience while reinforcing the importance of relationship-building in a concierge role.

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Why do you want to work for Planned Companies as a Part Time Concierge?

Speak genuinely about your admiration for Planned Companies' commitment to service excellence and community engagement. Highlight your alignment with the company's values and your enthusiasm for creating memorable experiences for guests.

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How do you prioritize your tasks when managing multiple requests?

Illustrate your approach to prioritization, emphasizing the importance of assessing urgency and impact. Discuss how you use organizational tools or methods to stay on top of tasks and efficiently manage time while providing quality service.

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What local attractions or services would you recommend to tenants in Vienna?

Share your knowledge of local attractions, restaurants, and entertainment options. Discuss why you believe these services would add value to the tenant experience and how you might help facilitate access to these recommendations.

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How would you ensure the security of the building and its occupants?

Emphasize your commitment to security protocols and procedures. Discuss your vigilance in monitoring access points, documenting deliveries, and your experience in handling any potential security concerns that may arise.

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What do you consider the most challenging aspect of being a Part Time Concierge?

Reflect on the complexities of managing varying requests throughout your shift. Discuss how you perceive challenges as opportunities for growth and learning, and highlight your adaptive skills in such situations.

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How do you keep up-to-date with local events and attractions?

Discuss methods you use to stay informed, such as following local news outlets, social media, and community websites. Illustrate how you plan to leverage this knowledge to enhance the client experience.

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Can you describe a time when you successfully organized an event or gathering?

Choose a specific event you managed, detailing the planning process, any challenges you faced, and how you ensured everything ran smoothly. Highlight your organizational skills and ability to coordinate with various stakeholders.

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Planned Companies is passionately driven to be the most accountable and responsive customer service organization providing janitorial, maintenance, concierge/front desk and security services.

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Part-time, on-site
DATE POSTED
November 25, 2024

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