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Sr. Manager, Communications - Los Angeles CA

Planned Parenthood Los Angeles is seeking an experienced Senior Manager of Communications. The Senior Manager will support a cohesive communications program that addresses the needs of all agency stakeholders – including staff, board members, patients, donors, and community members. This position will primarily be responsible for developing and coordinating internal and external messaging across the affiliate, including social media, media relations, and agency publications.


Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.


All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (2024-2025 formula) OR wear a respiratory mask when in contact with patients or working in patient care areas. 


Our Ideal Candidate will have the following qualifications:
  • Bachler’s degree or equivalent work experience required.
  • Minimum of five (5) years’ experience managing communications at a health care organization required.
  • Experience working alongside and partnering with licensed health care providers preferably in a reproductive health care setting.
  • Experience leading cross-functional teams and/or projects.
  • Experience with Microsoft Office programs including Word, Excel and Outlook.
  • Experience working in health care communications;
  • Demonstrated passion for health equity and reproductive health care
  • Experience in fast-paced environments and proven ability to prioritize competing projects gracefully
  •  Demonstrated commitment to privacy and ethics.
  • Availability to work flexible hours, including weekends and evenings as required. 
  • Ability and willingness to travel within Los Angeles County.
  • Reliable means of transportation for onsite and off-site work.


About the Position:
  • Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
  • Partner with Chief Communications Officer (CCO) to manage agency-wide editorial calendar.
  • Manage frontline communicators to facilitate message alignment.
  • Develop social media strategy and manage agency presence across multiple channels.
  • Manage a media relations strategy that reaches across LA’s diverse communities to convey the impact of PPLA’s education, advocacy and health care programs.
  • Foster positive relationships with reporters, write press releases, pitches and op-eds.
  • Manage and maintain media distribution lists.
  • Create and support the development of assets used by external-facing teams across the agency, including fact sheets and talking points. 
  • In collaboration with CCO, develop internal messaging across the agency.
  • Maintain knowledge of the latest messaging research relevant to PPLA’s programs.
  • Lead message training for key audiences, including staff and spokespeople. 
  • Support internal communications around key agency initiatives.
  • Comply with PPLA’s Standards of Conduct and maintain the highest level of professional and ethical standards to act in compliance with both the letter and spirit of all applicable laws and regulations.
  • Performs other duties as may be assigned by the Chief Communications Officer.


Generous salary and benefits package includes:
  • Medical, dental, and vision coverage options for you and eligible dependents
  • Free basic life/AD&D policy with additional voluntary coverage options
  • Short Term Disability, Critical Illness and Accident policies
  • 403(b) Retirement plan with up to 3% employer match
  • Medical and Dependent Flexible Spending Account plans
  • Public Transportation and Commuter Pre-Tax Reimbursements
  • Generous vacation, sick, and holiday benefits
  • Hiring range: $126,000 - $150,000 per year (Exempt)


Compensation Philosophy and Position Hiring Range:

At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.


Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

Average salary estimate

$138000 / YEARLY (est.)
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$126000K
$150000K

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What You Should Know About Sr. Manager, Communications - Los Angeles CA, Planned Parenthood Los Angeles

Planned Parenthood Los Angeles is on the lookout for a dynamic Sr. Manager of Communications to join our team in vibrant Downtown Los Angeles! In this role, you’ll be at the forefront of a cohesive communications program, bringing our messages to life for a diverse audience that includes staff, board members, patients, donors, and the community. You’ll work closely with the Chief Communications Officer to coordinate internal and external communications—think social media, media relations, and agency publications. With over half a century of service, Planned Parenthood Los Angeles is proud to be one of the largest providers of reproductive health care in the area, and together, we’re dedicated to equipping everyone with the information and care they need to lead fulfilling lives. We’re looking for someone who has a Bachelor’s degree or equivalent experience, with a minimum of five years managing communications within the health care landscape. Experience with health care professionals is a plus! If you’re passionate about health equity and can navigate the fast-paced world of reproductive health care communications, you’ll flourish in our collaborative environment. You’ll be responsible for managing the editorial calendar, fostering relationships with reporters, and developing engaging content across various channels while ensuring alignment in messaging. A commitment to privacy, ethics, and the mission of PPLA is crucial, along with the ability to work flexible hours and travel within Los Angeles County. If you seek to make a tangible impact while growing both personally and professionally, we invite you to be part of our mission-driven team!

Frequently Asked Questions (FAQs) for Sr. Manager, Communications - Los Angeles CA Role at Planned Parenthood Los Angeles
What are the main responsibilities of the Sr. Manager, Communications at Planned Parenthood Los Angeles?

The Sr. Manager, Communications at Planned Parenthood Los Angeles plays a crucial role in coordinating both internal and external messaging. Key responsibilities include developing and implementing social media strategies, managing media relations, supporting the creation of agency publications, and ensuring that all communications align with the organization’s mission and stakeholder needs. This involves building relationships with reporters and crafting impactful press releases, pitches, and op-eds to effectively communicate the importance of PPLA's services.

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What qualifications do I need to become a Sr. Manager, Communications at Planned Parenthood Los Angeles?

To qualify for the Sr. Manager, Communications role at Planned Parenthood Los Angeles, candidates are required to have a Bachelor’s degree or equivalent work experience and at least five years of experience in managing communications within a healthcare setting. Additionally, familiarity with reproductive health care and a strong commitment to health equity and privacy ethics are essential for success in this position.

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Is teamwork important for the Sr. Manager, Communications at Planned Parenthood Los Angeles?

Absolutely! Teamwork is a vital component of the Sr. Manager, Communications position at Planned Parenthood Los Angeles. The role involves collaborating with cross-functional teams to ensure message alignment and effective communication strategies across the organization. Partnering with the Chief Communications Officer and managing frontline communicators helps reinforce our core messaging and strengthens our outreach efforts.

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How does the Sr. Manager, Communications contribute to health equity at Planned Parenthood Los Angeles?

The Sr. Manager, Communications directly contributes to health equity at Planned Parenthood Los Angeles by crafting inclusive messaging that resonates with diverse communities. By developing communication strategies aimed at promoting education and advocacy regarding reproductive health, you help ensure that all individuals have access to essential health information and services, supporting PPLA's commitment to equitable care.

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What is the work environment like for a Sr. Manager, Communications at Planned Parenthood Los Angeles?

At Planned Parenthood Los Angeles, the work environment for the Sr. Manager, Communications is collaborative, mission-driven, and fast-paced. The organization prioritizes a culture of justice, equity, diversity, and inclusion, making it a welcoming space for professionals passionate about reproductive health care. Team members are encouraged to bring innovative ideas to the table, and there's a strong emphasis on professional growth and communal support.

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Common Interview Questions for Sr. Manager, Communications - Los Angeles CA
Can you describe your experience with healthcare communications?

When answering this, focus on specific projects or initiatives where you successfully developed communications strategies in healthcare. Highlight your collaboration with healthcare professionals and any metrics or outcomes that demonstrate your success.

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How would you align messaging for diverse audiences?

Discuss your approach to understanding the unique needs of various stakeholders, including patients, staff, and community members. Give examples of how you tailored messages to resonate with different groups while maintaining a cohesive overall narrative.

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What strategies have you used for effective media relations?

Share specific tactics that have worked for you in the past, such as building relationships with journalists, crafting compelling press releases, and utilizing social media to enhance visibility. Be prepared to mention any successful campaigns you led.

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How do you prioritize competing projects in a fast-paced environment?

Discuss your time management techniques, such as using tools or frameworks for prioritization, along with examples of how you maintained quality and met deadlines despite competing demands.

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What experience do you have in developing social media strategies?

Be prepared to explain how you have successfully created and executed social media campaigns tailored to reach target audiences. Include metrics to indicate growth in engagement or reach, and how your strategies promoted the organization's mission.

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Can you give an example of a successful internal communication initiative you've led?

Outline a specific internal communication project, highlighting your role in facilitating communication, gathering feedback, and any measurable improvement in employee engagement or alignment with organizational goals.

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What do you believe is the key to effective team collaboration?

Share insights on fostering open communication, building trust, and encouraging creative input from all team members. Also, highlight your approach to resolving conflicts and maintaining a productive team dynamic.

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How do you stay updated with the latest communication trends in healthcare?

Discuss your methods for continuous learning, such as following industry publications, attending webinars, or participating in professional networks. Share how this knowledge informs your strategies.

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In your opinion, why is health equity important in communications?

Elaborate on the critical role that communications play in advancing health equity, ensuring all communities have access to information. Discuss how you would integrate this value into your work at Planned Parenthood Los Angeles.

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How do you handle feedback or criticism of your communication strategies?

Explain your approach to receiving and applying feedback constructively. Share an example of a time you adapted your strategy based on critiques, demonstrating growth and openness to improvement.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 6, 2024

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