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Clinic Assistant Float

Planned Parenthood of Southern New England


Care. No Matter What.


We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  


Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant Float (front desk/front office) to work out of our Enfield Health Center and travel/float to surrounding health centers including but not limited to: Enfield, Manchester, Hartford, West Hartford, and Torrington


Job Responsibilites
  • Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
  • Provides excellent client centered customer service; makes certain the client is the center of all decision making
  • Participates in health center effects to achieve established productivity and revenue cycle goals
  • Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
  • Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
  • Provide factual non-biased patient information and education necessary for the patient visit
  • Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
  • Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
  • Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity


Job Qualifications
  • Solution-oriented; positive, optimistic, confident can-do attitude
  • Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
  • Demonstrated ability to handle highly confidential information with diplomacy and tact
  • Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
  • Must have attention to detail and the ability to manage multiple tasks simultaneously
  • Working knowledge in Microsoft Word, Excel, and Outlook is required
  • Must be able to work mornings, evenings, weekends and have a reliable form of transportation
  • Bi-lingual English/Spanish preferred
  • Must have high school diploma or equivalent
  • Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
  • Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
  • Interest in expanding your knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work


$17.95 - $22.44 an hour
This positions hourly rate* begins at $17.95 per hour and may increase based on full years of experience. 
*Due to our commitment to equity and fairness PPSNE does not negotiate salaries.

PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.  

 

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.

Average salary estimate

$42042.5 / YEARLY (est.)
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$37396K
$46689K

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What You Should Know About Clinic Assistant Float, Planned Parenthood of Southern New England, Inc.

Are you ready to make a difference in the lives of others? Planned Parenthood of Southern New England is looking for a passionate Clinic Assistant Float to join our amazing team in Enfield, Connecticut. In this full-time role, you won't just be working at our Enfield Health Center; you’ll have the opportunity to float to surrounding centers like Manchester, Hartford, West Hartford, and Torrington. As a Clinic Assistant Float, you'll play a vital role in providing exceptional client-centered care, supporting clinicians in delivering top-notch healthcare services, and ensuring that every patient feels heard and valued. Your day-to-day responsibilities will be dynamic, with tasks ranging from performing technical clinical functions like lab work and medical charting to essential office tasks such as reception and telephone triage. We pride ourselves on creating an inclusive environment, and your contributions will help us achieve our productivity and revenue cycle goals. If you are solution-oriented, have a can-do attitude, can handle confidential information with tact, and have a willingness to learn about the diverse identities within our communities, we want to hear from you! With a starting hourly rate between $17.95 - $22.44, depending on experience, plus a great benefits package, joining our team means becoming part of a powerful movement for sexual health and reproductive rights. Apply now, and let’s shape the future together at Planned Parenthood of Southern New England!

Frequently Asked Questions (FAQs) for Clinic Assistant Float Role at Planned Parenthood of Southern New England, Inc.
What are the responsibilities of a Clinic Assistant Float at Planned Parenthood of Southern New England?

As a Clinic Assistant Float at Planned Parenthood of Southern New England, your responsibilities will include supporting clinicians in delivering quality healthcare, providing exceptional customer service, performing clinical tasks such as blood pressure checks and lab work, and handling basic office duties including reception and billing. You will also ensure that each patient receives unbiased information during their visits, contributing to a supportive and welcoming environment.

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What qualifications do I need to apply for the Clinic Assistant Float position at Planned Parenthood of Southern New England?

To be considered for the Clinic Assistant Float position at Planned Parenthood of Southern New England, you need a high school diploma or equivalent along with a solution-oriented attitude. Familiarity with Microsoft Word, Excel, and Outlook is required. It’s also beneficial to be bilingual in English and Spanish. Experience in healthcare or customer service will enhance your application.

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Is experience in a healthcare environment required for the Clinic Assistant Float role at Planned Parenthood of Southern New England?

While previous experience in a healthcare environment is helpful, it is not a strict requirement for the Clinic Assistant Float role at Planned Parenthood of Southern New England. Candidates with strong customer service skills, an ability to work in a fast-paced setting, and a genuine interest in reproductive health care are encouraged to apply. On-the-job training and support will help you succeed in this role.

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What does the work schedule look like for the Clinic Assistant Float position at Planned Parenthood of Southern New England?

The Clinic Assistant Float position at Planned Parenthood of Southern New England requires flexibility, as you will need to work mornings, evenings, and weekends. Your schedule will vary since you’ll be floating between different health centers, providing essential care and support wherever needed. If you thrive in a dynamic environment, this position is perfect for you.

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What benefits are offered to Clinic Assistant Floats at Planned Parenthood of Southern New England?

Planned Parenthood of Southern New England offers a comprehensive benefits package for Clinic Assistant Floats, including health, dental, and vision insurance, paid parental leave, retirement savings options, tuition reimbursement, generous paid time off, and wellness programs. These benefits reflect our commitment to the well-being of our staff and their families.

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Common Interview Questions for Clinic Assistant Float
How would you handle a stressful situation in the clinic as a Clinic Assistant Float?

In a stressful situation as a Clinic Assistant Float, I would prioritize remaining calm and focused. I would assess the immediate needs, communicate clearly with my colleagues, and ensure that patients are attended to promptly. Drawing on my training and experience, I would rely on organizational skills to tackle tasks effectively while maintaining a positive attitude.

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Can you describe your experience with patient care or customer service?

I have experience in providing patient care through previous roles where I focused on delivering excellent customer service. I understand the importance of making patients feel valued and respected. In every interaction, I strive to listen actively and respond to their needs with empathy and professionalism.

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What techniques would you use to ensure confidentiality while handling sensitive patient information?

To ensure confidentiality when handling sensitive patient information, I would adhere strictly to established protocols and guidelines. This includes discussing sensitive information only in private settings, using secure methods of communication, and being vigilant about who has access to confidential documents. Consistently following these practices helps maintain trust with patients.

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How do you prioritize tasks when working in a busy clinic environment?

In a busy clinic environment, I prioritize tasks by assessing urgency and impact on patient care. I make a to-do list, categorize tasks by importance, and tackle high-priority items first, all while remaining adaptable to urgent needs that may arise unexpectedly. This systematic approach ensures that I manage my workload efficiently.

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What attracted you to the position of Clinic Assistant Float at Planned Parenthood of Southern New England?

I am deeply passionate about sexual health and reproductive rights, and I admire the work Planned Parenthood of Southern New England does in the community. The opportunity to provide compassionate care and support diverse patients aligns perfectly with my values and career goals, making this position a natural fit for me.

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How would you approach discussing sexual health issues with patients?

I would approach discussions of sexual health issues with sensitivity and openness, creating a safe space for patients to express their concerns. I would ensure to listen actively and validate their feelings, providing factual, non-judgmental information to help them make informed decisions. My goal would be to empower patients through education.

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Describe an instance where you had to work as part of a team. How did you contribute?

In my previous role, I collaborated with a team to organize a community health fair. I contributed by coordinating logistics, communicating with vendors, and ensuring all team members were aligned on their tasks. By fostering open communication and support, we successfully created an event that informed and engaged our community.

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What are your strategies for managing multiple tasks simultaneously?

My strategies for managing multiple tasks include prioritizing, setting clear deadlines, and breaking larger tasks into smaller, manageable steps. I also utilize tools like digital calendars and to-do lists to keep organized and focused. By staying proactive and adaptable, I can ensure all tasks are completed efficiently.

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What qualities do you believe are essential for a Clinic Assistant Float at Planned Parenthood?

Essential qualities for a Clinic Assistant Float include strong communication skills, empathy, adaptability, and a strong commitment to patient care. Additionally, being a problem-solver and having the ability to work well under pressure are crucial for handling the dynamic nature of the role effectively.

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How do you plan to contribute to the inclusive environment at Planned Parenthood of Southern New England?

I plan to contribute to the inclusive environment at Planned Parenthood by embracing diversity in all forms and actively engaging in conversations about equity. I will respect and celebrate the unique experiences of every individual while ensuring that all patients feel welcomed and supported in their care.

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EMPLOYMENT TYPE
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DATE POSTED
December 15, 2024

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