Manager, DXP Support- (Application Support) (Pune or Delhi/NCR Remote Role)
Skills
- SaaS products understanding
- Cloud Technologies familiarity
- Technical troubleshooting abilities
- Leadership and team motivation
- Communication proficiency
- Analytical problem-solving skills
- Interpersonal relationship skills
- CRM software proficiency
Responsibilities
- Manage and mentor a team of technical support engineers
- Oversee customer issue resolution
- Monitor team performance metrics
- Refine support processes and policies
- Organize training sessions for the support team
- Handle escalated customer issues
- Prepare performance reports
- Collaborate with multiple teams for customer insights
Education
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Information Technology
- Bachelor’s degree in related fields
Benefits
- Competitive healthcare coverage
- Wellness programs
- Flexible vacation policy
- Parental leave
- Recognition programs
Average salary estimate
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