Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
(Canada) Sr. Customer Success Manager, Life Sciences image - Rise Careers
Job details

(Canada) Sr. Customer Success Manager, Life Sciences

Reporting to the VP of Operations, the Senior Customer Success Manager – Life Sciences is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of Life Sciences solutions. The ideal candidate will possess business consulting background, technical knowledge and industry knowledge that enables them to drive an engagement up to the  C-level. This position can work remotely and will travel to various client locations as required.


This position is newly created. It's a remote position located in the US or in Canada, with occasional travel between US and Canada (< 25%). Applicants must be eligible to work in the country specified. The ideal candidate brings seasoned experience with Life Sciences and the Long Term Post Acute Care (LTPAC) market. 


Key Responsibilities
  • Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
  • Support sales efforts to increase revenue per customer and identify expansion opportunities.
  • Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
  • Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
  • Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.


Required Experience
  • Experience in a customer-facing role within a data/tech company
  • Proven success in building and scaling customer success in SaaS.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Curiosity-driven with a willingness to experiment, learn, and adapt.


Preferred Experience
  • Excellent communicator, coach, and relationship builder, committed to delivering results and fostering talent
  • Strategic leader focused on process, execution, and hands-on engagement.
  • Empathetic approach to team building within responsible business practices.


$112,000 - $125,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $112,000 - $125,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $112,000 - $125,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.


(Corp E P4)


#LI-Remote #LI-SG1

PointClickCare Glassdoor Company Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
PointClickCare DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of PointClickCare
PointClickCare CEO photo
Dave Wessinger
Approve of CEO

Average salary estimate

$118500 / YEARLY (est.)
min
max
$112000K
$125000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Seeking a skilled Senior Research Scientist in Life Sciences to drive innovative research and publication efforts at PointClickCare.

Photo of the Rise User

Drive customer success and growth in the Acute & Payer sector at PointClickCare as our new Director of Customer Success.

Photo of the Rise User

Join St. Luke’s as a Telehealth Patient Management Specialist to empower patients in managing their health effectively.

Photo of the Rise User
TheyDo Hybrid No location specified
Posted 4 days ago

We are looking for a Customer Success Manager who can enhance client relationships and delivery efficiency at TheyDo, a leading journey management platform.

Photo of the Rise User
Posted 12 days ago

Seeking an experienced Security Field Supervisor to ensure optimal operations and client satisfaction at Allied Universal®.

Join Kestra as an ASSURE Patient Specialist and contribute to life-changing patient care with cutting-edge wearable technology.

Photo of the Rise User
DevRev Hybrid Palo Alto, California, United States
Posted yesterday

As a Customer Success Manager at DevRev, you will help clients fully leverage our cutting-edge conversational AI solutions for enhanced operational efficiency.

Photo of the Rise User
SevenRooms Hybrid New York, New York
Posted 2 days ago

Join SevenRooms as an Onboarding Manager and help accelerate client success in product adoption within the hospitality sector.

Photo of the Rise User
Human Interest Remote Lindon, Utah, United States
Posted 13 days ago

Join Human Interest as a Director of Customer Support to lead a high-performing team in transforming the retirement benefits industry.

Unlock your nursing potential by working as a Student Nurse Technician at Select Specialty Hospital in Sioux Falls.

Photo of the Rise User

Join Global Atlantic as a Customer Service Specialist to deliver outstanding service and support to our annuity customers in a dynamic hybrid work setting.

Photo of the Rise User
PERSUIT Hybrid New York, New York, United States
Posted 5 days ago

Join our mission-driven team as a Customer Support Associate and help deliver exceptional user experiences in a fast-paced SaaS environment.

Posted 5 days ago

Join TruBridge as a Customer Service Representative and make a difference in the healthcare industry by assisting patients with their inquiries.

Join the Canadian Avalanche Association as a Membership Services and Partnerships Coordinator to enhance member engagement and manage key partnerships.

Carlson Company Hybrid Tulsa, Oklahoma, United States
Posted 9 days ago

Join Carlson Company as a Customer Advocate, where you'll champion customer experiences and satisfaction.

Our mission is to help healthcare providers meet the challenges of senior care by enabling them to achieve the business results that matter - enriching the lives of their residents, improving financial and operational health, and mitigating risk.

209 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries